Specialty Sales Manager, Pacific Sales - Store 291 (Galleria)
The PAC Specialty Sales Manager is responsible for the management of the PAC Appliances department within a Best Buy location. Our PAC Specialty Sales Manager has accountability for both individual and team performance in achieving defined goals (revenue, margin, solutions). This position provides leadership direction to a team of professional sales people and customer service representatives, ensuring that customers receive exceptional service during the sales process through delivery and installation and ensuring that performance expectations are met via hands on coaching and accountability to selling strategies and processes.
This role serves as a Subject Matter Expert within the Appliances Industry and is able to effectively role model successful selling behaviors to drive overall team performance. The PAC Specialty Sales Manager builds and develops key relationships and partnership within the store, within surrounding Best Buy locations and within the trade community to offer a wide range of customer solutions.
Develops selling skills, maintains personal sales mastery and coaches team members to ensure selling mastery
Coaches and manages employee behaviors that lead to a successful sales culture and performance within the store
Demonstrates personal sales mastery on the sales floor, including meet expectations and above individual results with revenue, margin and solutions
Remains knowledgeable within the Appliance industry, remains current with competitive landscape, understand trends and how to capitalize and impact department results
Ensures that the both the core and Premium Appliance businesses are meeting expectations, develops plans to continue to grow the Appliance business as a whole
Provides ongoing world-class customer service to customers during the sales process and continues through delivery and installation of the product in home or on work site
1 year of experience as a Leader in Business, Military or other fields
2 years of experience driving profitability through sales or customer service
Ability to analyze and manage a budget (labor, expenses, revenue)
Associate Degree or higher in Computer Science, Business, Management or related fields
Consumer Electronics, Appliances, Luxury Brand or other Premium Product experience
Prior experience in selection, hiring, and performance management