Specialty Referral Coordinator - Mental Health

Job Overview:

This position's duties include: being the specialty department's referral outreach navigator that properly identifies the patient, verifies specialty referral that has been ordered, answers questions regarding type of specialist referral, and is knowledgeable regarding specialists scheduling protocols and locations. This position serves as the point of contact for referring providers, patients, and families. Performs outreach calls for specialty practice referrals, completes and maintains appropriate referral documentation in EPIC, utilizes scripting to support consistent messaging. Addresses referrals in a timely manner. Coordinate patient information necessary for a successful referral handoff and patient care. This position will develop and maintain relationships with department providers and offices.

Job Requirements:

High School Degree or GED in Physician practice setting or medical call center

Equivalent experience in specialty area to support the navigation role

Front office and back office operations for a physician practice, EMR, and Microsoft office

Up to 1 year experience Clerical Physician practice

Job Responsibilities:

Other job-related information:

It will be essential for this role to have strong customer service skills, excellent phone skills, demonstrate compassion to patients/families, able to collaborate with other roles, and make suggested improvements to facilitated patient referral workflows.

Working Conditions:

Climbing

• Rarely

Concentrating

• Consistently

Continous Learning

• Consistently

Hearing: Conversation

• Consistently

Interpersonal Communication

• Consistently

Kneeling

• Rarely

Lifting <10 Lbs

• Rarely
  Lifting 50+ Lbs

• Rarely

Lifting 11-50 Lbs

• Rarely

Pulling

• Rarely

Pushing

• Rarely

Reaching

• Occasionally

Reading

• Consistently

Sitting

• Consistently

Standing

• Rarely

Stooping

• Rarely

Thinking/Reasoning

• Consistently

Use of Hands

• Consistently

Color Vision

• Consistently

Walking

• Rarely

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone's opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community