1.0 FTR 40 hours/week
Special Nurse RN
The specialty nurse will be primarily responsible for telephone triage, including assessment and action in collaboration with the providers. At UP Clinic, our triage nurses provide appropriate nursing care, patient education, and emotional support to patients over the phone. The ideal candidate is compassionate, detail oriented, and has excellent written and oral communication skills.
Clinical Excellence/Patient Care
Function as a clinician, educator and resource for patients within their specialty of care and assist physicians with office procedures.
Demonstrates competence in the skills necessary to carry out assigned duties.
Triage incoming patients ensuring compliance with established admission/acceptance criteria. Direct appointments and referrals as determined by the current criteria.
Develop, implement and evaluate the standards of practice and care for the patient population.
Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes.
Development and Patient Education
Answer questions and provide teaching to patients and family members.
Responsible for the development and ongoing coordination of care for patients.
Act as a consultant both within the institution and to outside agencies or groups.
Consult with individuals, families, community agencies or colleagues from associated disciplines or with nursing.
Conduct or facilitate implementation of research studies and translate research findings into nursing practice.
Preauthorize care/procedures with insurance companies.
Meet the department work schedule as determined by the Clinic Administrator.
Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Maintain compliance with Personnel policies and procedures.
Maintain regular and consistent attendance at work.
Monitor environmental conditions in order to secure protected health information.
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Current Iowa/Illinois/Wisconsin license to practice as a Registered Nurse.
Meets educational/competency requirements per policy.
BSN preferred but not required.
Five (5) years of nursing experience preferred.
Specialty certification preferred.
Mandatory Reporter certification.
Valid driver's license when driving any vehicle for work-related reasons.
Writes, reads, comprehends and speaks fluent English
Microsoft Office basic computer skills.
Critical thinking skills using independent judgment in making decisions.
Ability to direct others and to exercise judgment in problem situations.
Creative thinking; analytical, problem-solving, and decision-making abilities; self-direction; theoretical implementation and evaluation.
Computer data entry experience.
Strong interpersonal skills.
Ability to work as a team member.
Ability to understand and apply guidelines, policies and procedures.
Able to write, read, comprehend and speak fluent English.
Strong computer skills.
Strong verbal and written communication skills.
Use of usual and customary equipment used to perform essential functions of the position.