Specialty Customer Service Representative

Liberty Mutual Orlando , FL 32801

Posted 2 months ago

Launch your Sales career at Liberty Mutual Insurance - A Fortune 100 Company!

Provides timely and accurate guidance and service to policy holders and sales representatives for a variety of insurance products, plans and programs. Identifies and responds to customer needs to ensure high customer satisfaction, growth, and retention of business.

Responsibilities:

  • Provides exceptional customer service by responding promptly to all inbound calls or written inquiries regarding Flood, Wind, and other products and services.

  • Builds rapport with each customer, both internal and external, and actively listens and responds to requests. Works to retain policyholders who inquire about canceling through open listening, negotiating, and policy review of customer issues.

  • Quotes, binds, services, and renews all Wind policies.

  • Works with third party companies, including FEMA, CEA, and Wind Associations to provide resolution to complicated/elevated situations.

  • Exercises initiative and judgment while researching and solving complex customer complaints and issues.

  • Works with other departments to resolve standard and more complex service issues. Point-of-reference for technical/procedural information for Sales and Service personnel.

  • Support sales initiatives and sales personnel as appropriate. Assists sales with building strong customer relationships and makes recommendations for improvements.

  • Processes policyholder transactions accurately and within Customer Response Center established time standards.

  • Handles verbal complaints, including effectively managing difficult customer interactions, with some monitoring and coaching.

  • Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.

  • Proficiently utilizes on-line reference materials to provide confident, accurate, and efficient customer service. Develops and maintains product, procedural and technical systems knowledge. Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P&C license.

  • Consistently looks for opportunities to drive continuous improvement to enhance performance and customer experience.

  • Provides training and guidance to new employees and cross-functional teams on customer satisfaction skills and allocates and monitors daily workflow. Research and resolve backlogs. Enthusiastically supports and pilots new initiatives within the department. Acts as a leader within the department for supporting change and office or department programs and contests.

Qualifications:

  • Minimum of 1 year in a customer service or sales role within the insurance industry.

  • Working knowledge of Wind and Flood policy handling is required.

  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.

  • Excellent communication, interpersonal and influencing skills are required.

  • Ability to interpret and communicate complex contracts to customers.

  • P&C license required.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Specialty Customer Service Representative

CVS Health

Posted 2 months ago

VIEW JOBS 2/13/2020 12:00:00 AM 2020-05-13T00:00 Job Description Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy. You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues. Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you! Required Qualifications * H.S. Diploma or equivalent * One year experience in a customer service role * Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications * Computer keyboarding skills and aptitude Preferred Qualifications * Preferred six months experience handling and resolving a high volume of complex customer needs over the phone * Preferred Healthcare work experience and familiarity with benefits, insurance, prescriptions Education Verifiable high school diploma or equivalent Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. CVS Health Orlando FL

Specialty Customer Service Representative

Liberty Mutual