Specialist, Supply Chain

Office Depot Signal Hill , CA 90755

Posted 2 weeks ago

Responsibilities

Office Depot, an industry leading provider of office supplies, is looking for experienced Supply Chain professionals who can make a positive impact on our overall network.

Our Supply Chain Specialists interface with state of the art technology and computer systems such as Microsoft Office 365, GMillenia, Oracle, and Elementum on a daily basis.; Those systems are used to provide critical communications between all aspects of the operation to resolve customer issues.; These aspects include but not limited to transportation, operations, front line customer service, CC and AB billing, loss prevention, and potentially external customers.

Using a combination of critical thinking and analytical skills, our Supply Chain Specialists will not only work to recover singular customer orders that contain defects, but also utilize their knowledge and experience to reduce future potential defects by identifying trends and root causing to improve processes and reduce overall company shrink.; Help execute and evaluate trial work in specific warehouses across the country to help reduce and eliminate common supply chain issues, such as late deliveries, returns not picked up, and replacement orders shipping in error.;

Be a part of an exciting, fast-paced, and strategic supply chain organization.; Use your professional skillset to make an impact in regards to improving key performance indicators, such as productivity and quality, throughout the entire company.

;

  • Delivery Only processing
  • Orders not delivered complete require review and either approval or deletion of the customer request for new shipment.
  • Must be completed by COB local time

  • Determine whether or not the keyed DO should be approved or deleted based on thorough research and investigation

  • Approve DOs for concealed shortage, orders not shipped, damage, not delivered, or lost in transit

  • Delete DO's when duplicate requests exist, original order delivered after DO request, or when valid POD is available.

  • Must assign a reason code for each approval and deletion so that supply chain can quickly and efficiently root cause trends within their market.

  • Must send reverse resolution form for all DOs deleted for cause for customer advisement

  • Comm Boxes (East/West) - Global mailboxes for general concerns in order to resolve customer issues.; Comm Team is the liaison between multiple departments within Office Depot and communication is critical to success.

  • Upload Order exceptions for large order delivery failure or LOD

  • Manage LOG HOTs across the network as part of disaster recovery efforts

  • Organize OS&D (over/short/damage reports provided by carriers)

  • Manage critical credit only requests from ECR, account managers, and customer service.

  • Communicate issues to carriers and DC's for Loss Prevention

  • Work with contract maintenance to update accounts and correct misrouted orders when needed

  • Provide update to dispute resolution (account billing and OMS credit card and other)

  • Assist carriers, executive customer relations, sales support, account managers and DC personnel with concerns and order issues (ex. Gate code needed, address invalid, carrier cannot deliver as product tendered was damaged, etc.)

  • Communicate with replenishment on stock issues

  • Service Requests

  • When a customer calls into the front-end Customer Service team with a general complaint, it is recorded and categorized. The request is then sent to the Comm Team to be researched and resolved.
  • Resolve various customer issues reported through the Front Line Customer Service via the EBS Case Management System.

  • Communicate with carriers and internal Depot teams to achieve a swift and decisive resolution for the customer.

  • Research and analyze data to reduce common service request errors

  • Late Delivery and Return Not Picked Up

  • Customers may call into front line customer service to specifically complain their order was not delivered or a return was not picked up.
  • Bridge communication between carriers and Office Depot internal teams to ensure the customers concern is resolved.

  • Obtain proof of completion for returns not picked up and late delivery reports from the carrier(s)

  • Credit Only processing

  • Credits pending approval or deletion for customers who have not received orders, require billing corrections, or require satisfaction credits.
  • Research requested credits to determine validity and process appropriately.; These include but are not limited to delivery fees, price variance, miscellaneous fees, and general credit requests.

  • Research and work with reconciliation teams to determine if requested credit should or should not impact inventory and modify credit accordingly.; This helps reduce shrink company wide.

  • Approve credits for refused orders, delivery failure issues, pricing errors, billing error orders not delivered in part or in whole, delivery fees, VW and non-code that do not auto release, print department orders, drop-ship orders not delivered, defective/ damaged product

  • Advise transportation on possible claim issues

  • Any credit not approved requires reverse CRF be sent for customer advisement

Qualifications

  • High School or equivalent

  • Supply chain background preferred

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Other Information

  • Proficiency in Microsoft Office (Excel, Word, etc.)

  • Proficiency using e-mail, ideally Microsoft Office 365 Mail/Drive/Calendar etc.

  • Proficiency with computers

  • Typing skills

  • Critical thinking skills

  • Ability to research independently and make educated judgment calls in regards to reshipments, credits, customer issues, etc.

  • Trained on site (i.e. PeopleSoft, Kronos, etc.)

  • Ability to work independently

  • Self-motivated to achieve hourly/daily/weekly department standards

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance


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Specialist, Supply Chain

Office Depot