Specialist, Student Services

Overview

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming. Our core values include Passion, Authenticity, and the Desire to Make a Difference.

Both a cover letter and corresponding resume detailing how you meet the minimum and preferred qualifications for this position are required. You can upload these documents when you create an applicant profile.

• Hours of Work: Monday

• Thursday 8:00am to 6:00pm and Friday, 8:00am to 4:00pm.

• Screening will begin ASAP and continue until the position(s) is filled.

• Start date to be determined, but as soon as practicable after the hiring/interview process

Salary and Benefits: This is a full-time, benefited Professional l level position. Starting salary range: $41,670.00 - $47,105.00/annually, depending upon experience.

• Educational Benefits for the employees and dependents

• Tuition Reimbursement

• 15 - 18 Paid Holiday/Closure Days

• Two Paid Personal Days

• Healthcare/Dental/Vision/Life Insurance

• Generous Retirement Benefits

• 14.62% Employer Paid/4% Employee Paid

• Paid Vacation and Sick Leave

• Onsite Childcare Center

• Professional Development Opportunities

Job Summary: Core responsibilities of this position include:

Student Services Specialists provide exemplary service to students, families, and the community, and serve as a primary support for general inquiries and navigating all aspects of the student enrollment and financial aid process. This position requires a wide breadth as well as depth of knowledge in multiple areas within and related to Student Services, most specifically Enrollment Services, Registrar (student records/registration), and Financial Aid, as well as Student Success Coaches, GEAR UP, Student Life, and Student Accounts. Student Services Specialists work closely with students in all stages of their educational journeys, provide financial aid advising, and help students understand and resolve registration holds and financial aid verifications and appeals. Student Services Specialists must thoroughly understand, interpret, and effectively communicate complex institutional policies and financial aid regulations on a regular basis.

Other tasks may be assigned based on contemporary institutional need.

For information about Cheyenne, visit http://www.lccc.cc.wy.us/about/welcome.

Essential Functions

Essential Functions: - this position is Exempt, is not eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

Provide knowledgeable and thorough service to students and stakeholders by maintaining a current and accurate understanding of applicable policies, procedures, and regulations, and by communicating them effectively to students and stakeholders (using variety of communication methods including in-person, phone, chat, and email)

• Make decisions of a significant matter regarding assessing and interpreting complex, multilayered student situations to accurately guide students to the appropriate service/course of action.

• Contribute to student/stakeholder understanding by effectively and proactively communicating with students/stakeholders including providing necessary resources, tailoring communication to ensure understanding, and coordinating appropriate follow-up.

• Provide compassionate and respectful experiences (for students/stakeholders) by projecting a genuinely cheerful demeanor and engaging positively with students.

• Serve as the primary service provider for students needing assistance with registration, financial aid, Enrollment Services, Student Success Coach and student ID cards.

• Understand, interpret and counsel students on College policies and procedures and financial aid regulations, including effectively communicating the process and any resolution options to students, including keeping up with quickly-changing information, and knowledge and effective usage of provided resources

Maintain document and data confidentiality and integrity by keeping organized, accurate records in accordance with departmental, institutional, or regulatory policies, requirements, and standards.

• Collect exact cash and check payments for transcripts and tuition balances and coordinate with Student Accounts for necessary monetary transport.

• Keep accurate records of student interactions in accordance with departmental policies.

• Maintain a high level of confidentiality and integrity of documents and student information according to institutional and regulatory standards

Maintain high levels of inter-team and intra-team accountability by contributing to a teamwork environment (Sub bullets - mention punctual, reliable, communicating, resources)

• Maintain a current and accurate understanding of the processes and procedures used at the Student Hub, as well as in all areas of Enrollment Services.

• Provide support and backup to the Laramie Campus Student Hub when needed.

• Act as a liaison between students and other campus departments (both in Enrollment Service and otherwise), including making appropriate referrals to other areas when necessary.

• Communicate consistently and openly with colleagues across Student Services to support office functions, continuous improvement, and student success

Maintain high level of technology understanding and usage, and assist students/stakeholders in using technology, by efficiently learning and utilizing a variety of systems such as LCCC's Student Information System, CRM, and student success management tools, and various student systems/software.

• Utilize systems to access and correctly interpret and communicate student data.

• Intake and accurately process Enrollment Services documents in compliance with College and departmental policies and procedures

• Provide guidance for online student self-service functions for all areas of Enrollment Services, including being familiar with the student portal, encouraging students to use the self-service options available to them in their student portal, and helping students troubleshoot problems with their student portal accounts.

Other duties as assigned (based on contemporary institutional need)

Knowledge, Skills, and Abilities:

Knowledge

• Administrative

• Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.

• Customer and Personal Service

• Knowledge of principles and processes for providing customer rand personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Complex Problem Solving

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Critical Thinking

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Reading Comprehension

• Understanding written sentences and paragraphs in work-related documents.

• Time Management

• Managing one's own time and the time of others.

• Writing

• Communicating effectively in writing as appropriate for the needs of the audience.

• Office suite software

• Microsoft Office software

Abilities

• Deductive Reasoning

• The ability to apply general rules to specific problems to produce answers that make sense.

• Inductive Reasoning

• The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Memorization

• The ability to remember information such as words, numbers, pictures, and procedures.

• Oral Comprehension

• The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression

• The ability to communicate information and ideas in speaking so others will understand.

• Time Sharing

• The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

• Selective Attention

• The ability to concentrate on a task over a period of time without being distracted.

• Written Comprehension

• The ability to read and understand information and ideas presented in writing.

• Written Expression

• The ability to communicate information and ideas in writing so others will understand.

PHYSICAL/MENTAL DEMANDS -

To successfully perform the essential functions of this position, an employee must be able to:

• Maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors

• Comply with highly inflexible deadlines; there will be multiple occurrences of sudden, urgent task completion required

• Adapt to a variable work schedule; including occasional evenings and weekends as needed

• Interact with employees and/or students, past employees and/or students, members of the general public, and others who express opinions or may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations

• Engage in multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor

• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds

• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus

• Ability to travel as required.

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Qualifications

EDUCATION & EXPERIENCE REQUIREMENTS:

Minimum Qualifications:

• Associate's degree from an accredited institution

• One (1) year of experience in a position working directly with customers and customer service.

• Strong written and oral communication skills

• One (1) year of work experience in a professional environment including proficiency in computer usage and other office equipment (copiers, telephones, etc.), and proficiency with professional level written and oral communication skills.

Preferred Qualifications:

• Bachelor's degree from an accredited institution

• One (1) year of experience working in higher education in a position with direct student contact.

• One (1) year of experience in using a relational database or ERP software such as Ellucian Colleague, Banner, PeopleSoft, etc.

• Bilingual in Spanish and English

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS

Equal Opportunity Employer

Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources