Specialist, Student Service Center

Advertised Position Title:

Specialist, Student Service Center

Job Description:

Essential Functions:

• Highly self-motivated and able to effectively communicate virtually with not only customers but also the team and supervisor.

• Use professional judgement in determining how to best serve the customer and act as a gatekeeper, ensuring all office policies and procedures are adhered to.

• This role also requires great communication skills, patience, and leadership skills.

• Serve as an intermediary between students and their assigned Advisor or Admissions Representative.

• Provide support for students in Ozone or by using our lobby computers as time allows.

• Make copies for students (i.e. tax returns, state-issued ID, social security cards, consortium agreements, etc.).

• Process registration forms, provide Bank Mobile account activation and refund preference support, review book voucher eligibility and increase as needed, assist in requesting academic records, and answer general questions related to payment options.

• Act as one of the Instant Messaging contacts between the Toledo and Findlay-area campus front desk staff and provide details referring to the wait time and/or confirming the fax has been received.

• Assist with performing targeted student outreach that supports various enrollment management initiatives including student satisfaction and retention. Reach out to students and offer directions and/or scheduling appointments based on their student type, financial, and academic standing. Requires remarkable communication, empathy, quick thinking, and persuasion skills.

• Have a growth mindset, positive attitude, helpfulness, and be capable of adapting to change in a timely manner.

• Handle stressful situations and difficult customers within the office with a professional demeanor.

• Have a strong and resourceful way to multi-task and competence to work independently with little supervision.

• Aptitude to comply with all regulations and policies concerning the privacy of student records.

• Monitor materials needed for daily operations.

• Ensure that documents in our lobby and supplies at the front desk are well stocked.

• Keep a good working relationship with other Specialists, and as a team, communicate regarding daily functions to ensure completion of assigned responsibilities.

• Follow the same policies and procedures regardless of campus location.

• Other duties as assigned.

Union Position:

Job Classification:

Staff

Duty Days:

260 Days

Work Schedule:

To be determined every semester.

Grant Funded Position:

No - Not Grant Funded

FLSA Status:

United States of America (Non-Exempt)

Pay Basis:

Hourly

Hiring Range:

$13.97-$15.71

Retirement System:

SERS - SERS (Retirement System Classification)