Specialist, Store Protection

Ross Stores, Inc Indio , CA 92201

Posted 2 days ago

The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.

ESSENTIAL FUNCTIONS:

  • Mitigating Theft & Fraud

  • Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.

  • Gather theft indicators and use internal and external intelligence to positively impact shortage trends.

  • Effectively communicate with store leadership and members of the Loss Prevention team.

  • Maintaining a Safe & Secure Environment

  • Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.

  • Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.

  • Minimizing Operational Shortage

  • Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.

  • Observe and provide feedback on proper checkout procedures for customers and associates.

  • Developing Great Teams & Partnerships

  • Provide excellent customer service by greeting customers and answering questions.

  • Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.

  • Other duties as assigned to support Loss Prevention initiatives.

COMPETENCIES:

  • Communication Skills

  • Customer Service Focus

  • Self-Confidence

  • Conflict Management

  • Self-Control

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • High School diploma or equivalent education

  • Demonstrated ability to work effectively both independently and within a team in a fast-paced environment

  • Strong written and oral communication skills

  • Demonstrated ability to build and maintain working relationships with associates at all levels of the organization

  • Excellent customer service skills

  • Demonstrated ability to effectively problem solve

  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing

QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:

  • Retail experience or similar training

  • Loss Prevention/security work experience and/or training in a retail setting

  • Possession of current and valid security guard registration card

PHYSICAL REQUIREMENTS:

  • Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)

  • Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another

  • Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs

Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)

SUPERVISORY RESPONSIBILITIES:

None

'135899


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Specialist, Store Protection

Ross Stores, Inc