Specialist Store Operations (Training Specialist) Plus Segment

Ascena Retail Group Columbus , OH 43216

Posted 2 months ago

Brand Overview:ascena retail group, inc. is a leading national specialty retailer offering apparel, shoes, and accessories for women under the Premium Fashion segment (Ann Taylor, LOFT, and Lou & Grey), Value Fashion segment (maurices and dressbarn), Plus Fashion segment (Lane Bryant and Catherines), and for tween girls under the Kids Fashion segment (Justice). ascena retail group, inc. operates ecommerce websites and approximately 4,800 stores throughout the United States, Canada and Puerto Rico.

Ready to apply? We currently have an opportunity for a Specialist Store Operations (Training Specialist) Plus Segment to join our team located at our Corporate-LaneBryant-Columbus, OH 43219.

Position Overview:

The Plus Segment emphasis on fashion and fit - not merely size - makes Lane Bryant, Catherines, and Cacique style leaders. As premier destinations in our categories, we offer fashionable items from casual to wear-to-work outfits as well as exclusive intimates famous for fit and style, accessories and shoes. The Plus segment is a family of brands that respects and serves women and girls.

We operate nearly 1000 stores nationwide along with robust ecommerce sites (Lanebryant.com and Catherines.com). Our goal is to embrace our curves and fulfill our promise to women everywhere as the fashion and fit authority.

In 2012, Lane Bryant, Catherines, and Cacique joined the ascena Retail Group family of brands.

We are currently searching for a Store Operations Specialist (Training) in Columbus, Ohio.

The Store Operations Specialist is responsible for collaborating with cross-functional partners on the design, development and delivery of training programs in print and digital platforms to address the needs of the Lane Bryant & Catherines field organization. Specialist is required to:

Responsibilities:

  • Identifies, creates and maintains training programs for the retail field team, such as, selling programs, product training, development and leadership training.

  • Collaborates with key project stakeholders and SME's to develop training materials that will improve business performance through the use of company tools and critical reports.

  • Designs and develops interactive instructional e-learning material including learning objectives, simulation scenarios, story boards, detailed facilitator scripts, guides, and assessments.

  • Analyzes, designs and develops innovative and impactful learning solutions using instructional systems design principles and

adult learning theory.

  • Ability to influence cross-functional partners content and thinking to appease key objectives and styles of the learner.

  • Successfully complete projects for on time, on-budget delivery with high quality deliverables.

  • Supports all field meeting materials and printing timelines.

  • Communicates all aspects of training rollouts and operational processes.

  • Maintains and grows knowledge of training/L&D fields, including new methodologies for behavior and knowledge transfer.

  • Participates in their own self-development through continuous learning supported by team projects, trainings and meetings.

Requirements:

  • Bachelor's degree in learning technologies and instructional design or equivalent work experience in educational or training environment.

  • Experience working in print, graphics and interactive media.

  • Proficient in In Design, Photo Shop and Adobe Creative Cloud Suite, specifically Captivate.

  • Excellent verbal and written communication skills.

  • Strong strategic, organizational and analytical skills.

  • Ability to provide feedback to all levels of management.

  • Ability to effectively translate data into actionable information to drive results.

  • Demonstrated success working as part of a cross-functional team.

  • Proven ability to independently and pro-actively manage multiple tasks/priorities.

  • #LI-LP1

Location:Corporate-LaneBryant-Columbus, OH 43219Position Type:Regular/Full time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Specialist I Branch Operations Support (Columbus OH)

Jpmorgan Chase & Co.

Posted Yesterday

VIEW JOBS 11/20/2018 12:00:00 AM 2019-02-18T00:00 Apply Now Sr. Specialist I - Branch Operations Support (Columbus, OH) Req #: 180116316 Location: Columbus, OH,US Job Category: Customer Service Job Description: Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns. Branch Operations Support is looking for candidates to work in our fast paced and dynamic call center. As a Specialist in Branch Operations Support, you will take incoming calls from branch employees who have questions about policy and procedures, complex customer issues and assisting with the review of documents. Specialists in these roles will service a variety of different call types while utilizing multiple resources for assistance. Best in class service is provided to callers by giving them fast and accurate resolutions while maintaining a high degree of professional integrity on each and every call. Specialists will maximize their efficiency and productivity by adhering to a set schedule. We are looking for individuals with a passion for Customer Service with the following skills: Strong Customer Focus * Take ownership of each customer while empathizing and prioritizing customer needs * Resolve conflicts and manage customer expectations * Determine customer needs and provide appropriate solutions through relationship building Strong Communication Skills * Effective verbal and written communication * Document customer account activities thoroughly and concisely * Engage in interactive dialogue with customers through active listening Strong Problem Solving Skills * Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome * Make appropriate decisions on behalf of the customer quickly and effectively * Effectively prioritize work to ensure efficiency * Conduct research Strong Analytical Skills * Critical thinking and ability to exercise independent judgment * Accuracy and attention to detail * Required to abide by all applicable regulatory and department practices and procedures Strong Computer Skills: * Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools * Fluency in Windows Operating Systems and Microsoft Office tools Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase. Training Schedule: Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter. Work Schedule: Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products. See how our telephone specialists make a real difference for our customers: Video: Launching Your Career as a Call Center Specialist * Minimum of two year of customer interaction or customer support experience strongly preferred, either by phone or face to face * Must be willing to work in an environment that requires 100% phone-based customer interaction * Proficiency with advanced computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred * High School Diploma or equivalent required JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran Jpmorgan Chase & Co. Columbus OH

Specialist Store Operations (Training Specialist) Plus Segment

Ascena Retail Group