Sutter Health Mather , CA 95655
Provides first-level response to customers including phone, portal and other modes of incoming contacts to provide resolution of technical problems, application support, work flow and information technology issues for customers. Provides timely resolution of issues/problems or escalates issue on behalf of customers to appropriate support teams, if necessary.
Provide Tier I service and support by quickly triaging incoming contacts to ensure proper and speedy collection of minimum data sets and required information. Resolve issue if able or assign to Tier II and or route to a 2nd level group for resolution.
As directed by Service Desk Leadership, may work on updating Knowledge, or any other special project as directed by leadership. Other duties as assigned.
on behalf of customers to appropriate technical support personnel if necessary.
HS Diploma Required
0-2 years Experience in a service desk environment as would typically be acquired in 0 to 2 years. Required
0-2 years Healthcare information technology industry experience preferred. Preferred
0-2 years Demonstrated experience in supporting applications and/or technology via phone, email, or chat. Preferred
0-2 years Experience with the electronic health record in areas such as: build, configuration, master file maintenance (procedures, medications, decision support), and administration desired. Preferred