Presidio, Inc. Irving , TX 75061
Posted 1 week ago
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!
Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Specialist, Services and Subscriptions
Job Summary:
As a Third Party Contract Renewal Specialist, your primary role is to manage Presidio's customers' maintenance service contracts (outside of Cisco), create contract renewal quotes, enter contract renewal orders and work with Account Executives and regional ISRs in successfully booking renewals. The Third Party Contract Renewal Specialist will also interface between the customer and all vendors to renew the contracts in a timely manner.
Travel Requirements:
This position does not require any travel.
Job Responsibilities:
Provide customer service to end-users, Presidio sales representatives, and inside sales by resolving contract issues and streamlining the customer renewal experience
Participate in customer facing meetings to explain and educate on maintenance programs and assist in maintaining a shared partnership with customer and our vendors
Proactively manage customer renewals by creating quotes, contacting and informing Presidio sales representative and customers regarding contract renewals that results in closing sales
Work as an interface and subject matter expert between Presidio, vendor and the end-user for the maintenance contracts practice
Triage all Third Party services related questions and issues
Understand existing pricing and promotional deals available customers to offer best price to end-user
Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
Manage and prioritize the monthly and quarterly renewal activities
Prepare and process orders utilizing internal tools
Track orders to completion, escalate (as required), and ensure accurate booking
Prepare and deliver Quarterly business reviews to clients as required
Required Skills:
Ability to work independently and in a cross functional team environment
Third party renewal experience
Multitasking and attention to detail
Organization and time management
Aptitude for learning all service related offerings from multiple vendors
Ability to develop relationships
Must have strong knowledge of MS Excel and MS applications
Education and Experience:
Bachelor's degree or equivalent experience and/or military experience
3+ years' experience in Third Party Renewal role
Knowledge of Third Party Services and distributor related tools
ABOUT PRESIDIO
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: http://presidio.com
To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.
#LI-TS1
ms
Presidio, Inc.