Specialist, SCS Training

ICU Medical Lake Forest , IL 60045

Posted 2 months ago

Position Summary

Supply Chain Solutions consists of a 40 employee call center which handles approximately 400,000 inbound calls and 100,000 outbound calls per year. Supply Chain Solutions averages creating over 600,000 transactions within SAP.

These transactions include orders, return authorizations, credits and debits. These are financial transactions which directly impact Hospira (ICU Medical)'s profitability and compliance to Sarbanes Oxley. Other transactions like inquiries allow Hospira (ICU Medical) to track and trend issues impacting customers.

The Supply Chain Solutions Team is also responsible for the placement and tracking of serialized devices through the SAP Service Management system. Supply Chain Solutions Team is responsible for being the primary contact with Hospira (ICU Medical)'s sales team. This include researching issues, answering questions, providing guidance related to Hospira (ICU Medical) Terms & Conditions.

The Supply Chain Solutions Trainer is responsible for developing, updating and implementing an effective training program for Supply Chain Solutions. The training includes procedural, product and soft skills training for all of Supply Chain Solutions. Currently, there are over 130 SOPs within Supply Chain Solutions. All new employees are required to complete training based on their job function. The Trainer will also be involved in monitoring and evaluating customer phone calls for quality and adherence to procedures. It is the responsibility of the Trainer to maintain all training records of all Supply Chain Solutions administrators. The trainer is responsible for training all areas administrators, Supply Chain Solutions Supervisors and managers on ERP functions and procedures. The Trainer will also maintain, develop and update Supply Chain Solutions standard operating procedures (SOPs). The trainer should be able to and may be asked to back up any Supply Chain Solutions positions as needed if necessary. Essential Duties & Responsibilities
1.Develop and maintain an effective training program for new and existing employees in Supply Chain Solutions.
2.Train all new Supply Chain Solutions administrators on the over 130 SOPs to ensure compliance to procedures. This includes maintaining training records for the 80 Supply Chain Solutions employees.
3.Schedule and coordinate other departments to present to Supply Chain Solutions employees.
4.Develop and maintain training programs for employees moving between functions within Supply Chain Solutions.
5.Maintain effective departmental SOPs.
6.Provide feedback to manager for performance evaluations and performance coaching.
7.Foster an atmosphere which focuses on positive accomplishments of team members.
8.Problem Solving:

a. This position requires the ability to take input from multiple levels and develop effective procedures for Supply Chain Solutions. This position also requires someone to look at new business processes and develop new procedures. This includes developing procedures through the necessary quality signoff. This person will need to have a strong understanding of systems which are used within Supply Chain Solutions. Additionally, this position must understand how Supply Chain Solutions procedures match up with other department's procedures.

a. This position will be responsible for the training of 40 employees within Supply Chain Solutions. This includes all aspects from developing material, developing training, implementing training and coordinating guest presenters. Failure to comply with Supply Chain Solutions procedures can result in government penalties including fines for Hospira. This person will need to be able to communicate potentially negative information to management.
10. Analytical Ability:

a. The Training Specialist will be required to analyze specific situations of lack of compliance to identify the root cause. In situations where current SOPs are not clear or accurate, the Training Specialist will create new or modify existing procedures as needed.
11. Authority to act:

a. The Training Specialist will have the responsibility to take feedback from Supply Chain Solutions managers and supervisors to determine appropriate procedures are created, maintained and trained.

Knowledge, Skills & Qualifications

  • General knowledge of the manufacturing, sales and distribution processes

  • Excellent verbal and written communication skills

  • Excellent organizational and interpersonal skills required

  • Ability to multitask and work in a fast-paced environment

  • Ability to demonstrate proficiency in problem resolution

  • High level of attention to detail

  • Proficient in Excel, Word and Outlook

Education and Experience

This position requires a strong background in training and presentation skills. Background in creating and training on presentations is required.

Knowledge of multiple systems is essential including SAP, Oracle, and Microsoft Office. Previous experience in Supply Chain Solutions is highly desirable. This position requires a person with strong critical thinking skills in order to breakdown procedures and processes into required steps to ensure compliance.

Strong interpersonal skills are required to train and coach employees on effective handling of customers.

This position requires someone who can work independently and as part of a team.

Minimum Qualifications

  • Bachelor's degree from an accredited college or university

  • Minimum 2 years of Customer Service or Supply Chain experience in the medical or manufacturing industry

  • Previous experience with ERP is a required

  • Must be 18 years of age

  • Must pass pre-employment drug screen and background check

Travel Requirements

  • Typically requires travel less than 5% of the time

Physical Requirements and Work Environment

  • This is largely a sedentary role.

  • This job operates in a professional office environment and routinely uses standard office equipment.

We are an Equal Employment Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.

ICU Medical, Inc. encourages individuals with disabilities to apply for positions of interest. If you need accommodations to complete the application process, please contact Human Resources at 949-366.3578.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Global Training Manager Commercial/Product Training

Abbott Laboratories

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: Primary Objective of Position The Global Training Manager partners with global and area teams to develop and implement training programs that develop the product and solution knowledge as well as skill set necessary to support the commercial strategy. Assess the effectiveness of the training programs and implements the necessary changes to continually improve the quality of training delivered. Core Job Responsibilities * Work with region and country training teams to maximize synergies and ensure alignment between global, region and country objectives. * Identify, develop and deliver training curriculums, plans and programs per regional needs at all levels within the commercial organization. * Oversee and support the development and delivery of training programs and materials. * Plan, organize and facilitate training sessions across the areas as well as training materials as needed. * Track training programs & initiatives execution progress and partner with global, area and country teams to implement necessary actions to address gaps. * Prepare annual training and development plan based on business priorities and training needs surveys. * Provide regular feedback / ongoing internal consulting for continuous improvement of key business initiatives and training solutions. * Partner closely with division and regional marketing organizations to maximize synergies and ensure available materials are in alignment with global strategic direction. * Develop training programs and sessions that successfully integrate business and scientific concepts. Education Bachelor's Degree in business or science related field Experience and Skills * 5 years of commercial experience * 2 years of sales training experience * Experienced in adult learning principles and able to apply them for classroom and sales meeting training. JOB FAMILY:Sales Support & Administration DIVISION:ADD Diagnostics LOCATION:United States > Lake Forest : CP01 Floor-4 ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 25 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott Laboratories Lake Forest IL

Specialist, SCS Training

ICU Medical