Specialist, Sales Operations (Crm)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Core Responsibilities:

• Responsible for administering sales reports and client activity for Product Sales Support team.

• Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports.

• Prepares daily, weekly, and monthly sales reports.

• Tracking, verifying, and reporting data for the Sales team to support sales initiatives including sales incentives and contests.

• Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.

• Receives agreements from product sales team and enters the information into databases.

• Acts as liaison between Sales, Marketing, and IT to provide insight-driven and actionable database query requirements.

• Maintains current information on Comcast products, services, equipment, and marketing promotions.

• Conducts clerical research which requires an understanding of departmental programs, policies, and procedures.

• Researches, processes, and manages customer escalations.

• Other duties and responsibilities as assigned.

Additions:

• Acts as Tier 2 support for employees with complicated role issues in CRM.

• Suggests how to maximize the efficiency of the CRM data and software to improve the employee experience.

• Analyze and interpret data to identify trends and insights as well as recommendations.

• Monitors system performance and works with Product team on enhancement requests.

• Provides guidance on in-ap training, manuals, and user guides.

• Builds queries, dashboards, and reports for the needs of the business.

• Provides support for National Help Center on user creation, role assignment, and deactivation of users.

• Trains to the step-by-step actions for new processes.

• Maintains data integrity in conjunction with Data Stewardship and Data Governance teams.

Skills:

• Bachelor's degree or 2-5+ years' experience with Sales Operations

• CRM admin experience required. Salesforce certified preferred.

• Helpdesk ticket support preferred.

• Ability to work under quick turnaround expectations.

• Training experience preferred.

• Excellent problem solving, negotiation and decision-making skills.

• Think analytically and strategically.

• Strong interpersonal skills and written communication skills.

• Extreme attention to detail and excellent organizational skills.

• Proven experience of business processes through a CRM environment

• Proven experience of successful collaboration with interdisciplinary teams.

• Experience collaborating with teams in multiple locations.

• Ability to lead and influence change.

• Adapts successfully to changing situations and environments.

• Experience developing presentations for leadership and cross functional teams.

• Proficiency in Microsoft Office solutions, experience with Excel and PowerPoint necessary

• Strong project management skills.

• Demonstrated ability to prioritize decisions with strategy and logic in a demanding environment.

• Proven ability to drive complex projects with minimal oversight.

• Proactivity and curiosity: you ask questions and challenge the norm, consider creative approaches to doing hard things and produce ideas for strategies never tried before.

• A quantitative and qualitative thinker; hands-on experience in sourcing data for consumer insights and planning digital marketing campaigns with those insights.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

Pay Range: This job can be performed in Colorado with a Pay Range of $24.31 - $40.11

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.