Specialist-Recovery Collections Operations

Company Overview

Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.

Position Summary

This role serves as CFNA's first point of contact for specialized collection department functions handled by the bank. This role is responsible for documenting and decisioning accounts falling within one of the following areas: Bankruptcy, Deceased, Servicemembers Civil Relief Act (SCRA), Consumer Credit Counseling Services (CCCS) and Debt Settlement Agencies. Additional responsibilities involve addressing third party collection agency requests and answering inbound only calls from customers regarding their charged-off account(s).

Responsibilities

• Document and flag accounts received daily through electronic, paper or email notification

• Submit proof of claims

• Respond to requests and inquiries from first and third party partners via phone, mail or designated email box

• Research issues related to payments, customer requests for verification, etc.

• Process Direct Payments

• Take payments by phone (ACH/Debit/Credit)

• Answer questions and negotiate payment arrangements

• Provide acceptance and confirmation of programs

• Answer inbound calls from customers providing assistance and direction as needed

Required:

• Basic knowledge of federal regulations related to credit and collections

• Strong verbal communication skills

• Speaks clearly and is easily understood

• Uses proper grammar and choice of words

• Summarizes understanding and agreements

• Effectively and succinctly resolves issues

• Ability to multi-task and quickly move from one function to another

• Listening and negotiation skills

• Proficient in Microsoft Word and Excel

• Demonstrate adherence to the company's core values

• Customer focused

• Seeks out and supports continuous improvement within the department

• Goal oriented

• Displays positive attitude and ability to work well in a team environment

• Capability to work from home is required

Preferred:

• Previous call center experience

• High School Diploma

Work Hours: Monday -Friday, 8:00 a.m. to 4;30 p.m.

Pay Rate Type: Hourly/Full Time/40 hours

Work Location: - Brook Park, OH - must live in the Cleveland, Ohio area

Hybrid: After successfully completion of training between 1-3 months, this position will be hybrid; 2 days remote and work 3 days in the office located in Brook Park, Ohio.