Specialist, Production Services Application Support

The Bank Of New York Mellon Pittsburgh , PA 15201

Posted 5 days ago

Functional Title - Specialist, Production Services Application Support

BNY Mellon Asset Servicing provides global solutions tailored to meet our clients' unique needs to help enhance the management, administration and oversight of their entire investment process and deliver the tools they need to expand their ability to process, monitor and measure investment data from around the world.

TSS Production Services is dedicated to ensuring that our technology environments are best in class. Our Production Services teams runs the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Role Description:

  • Performs complex troubleshooting as a subject matter expert in one or more applications.

  • Works to ensure appropriate monitoring and alerting setup

  • Works on root cause analysis and problem management to address underlying technical issues.

  • Collaborates with business and application development stakeholders.

  • Monitors changes to applications and their operating environment.

  • Analyzes any complex issues.

  • Recommends technical solutions on application problems.

  • Reviews and develops updates of contingency documentation and processes.

  • Reviews and analyzes product migrations through all systems environments.

  • May review and execute Change Management scripts.

  • Contributes to incident resolution for high priority incidents.

  • May mentor or provide guidance for junior team members.

  • Contributes to the achievement of related teams' objectives

Requirement:

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.

  • 6-8 years of diverse experience in information technology required.

  • Experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities / Females / Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.


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Specialist, Production Services Application Support

The Bank Of New York Mellon