Specialist, PI & Data Analytics

Northern Westchester Hospital Manhasset , NY 11030

Posted 4 months ago

Job Description:

POSITION SUMMARY

Supports patient and customer experience performance improvement and data analytics initiatives.

RESPONSIBILITIES


1.Supports patient and customer experience data analytics.

  • Gathers and analyzes patient/customer experience data for trends.

  • Performs current state assessment and gap analysis based on best practices, external benchmarks, organization objectives, and interpretation of related data and information.

  • Creates and generates adhoc reports and dashboards.

  • Prepares and presents findings in meaningful manner for various audiences.

  • Audits data collection processes to ensure integrity of both quantitative and qualitative data. Collaborates with survey vendors, IT and site teams to resolve issues, as required.

  • Participates in the development of business requirements for tools and applications supporting collection, storage, analysis, and reporting of patient experience data and information.

  • Leads in the development of the patient experience datamart and ensures data integrity.

  • Develops and manages patient experience Tableau-based dashboards in accordance with the needs of site and service line stakeholders.
    2.Participates in patient and customer experience performance improvement initiatives.

  • Facilitates the collection, synthesis, and translation of 'Voice of the Patient/Customer' info into future state process and design requirements.

  • Plans, organizes, and coordinates projects and ensures project objectives, deliverables and timelines are on schedule and of high quality.

  • Prepares project update and close-out presentations, reports, and related communications.
    3.Performs related duties as required.

  • ADA Essential Functions

Qualifications

REQUIRED

EXPERIENCE AND QUALIFICATIONS

  • Bachelor's Degree in Business or related field, required.

  • Prior analytical, project management, and process improvement experience, required.

  • Proficiency in Microsoft applications and data analysis tools (Excel, SPSS, SAS, etc.), required.

  • Strong communication, presentation, relationship building and organization skills, required.

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Specialist, PI & Data Analytics

Northern Westchester Hospital