Supports patient and customer experience performance improvement and data analytics initiatives.
1.Supports patient and customer experience data analytics.
Gathers and analyzes patient/customer experience data for trends.
Performs current state assessment and gap analysis based on best practices, external benchmarks, organization objectives, and interpretation of related data and information.
Creates and generates adhoc reports and dashboards.
Prepares and presents findings in meaningful manner for various audiences.
Audits data collection processes to ensure integrity of both quantitative and qualitative data. Collaborates with survey vendors, IT and site teams to resolve issues, as required.
Participates in the development of business requirements for tools and applications supporting collection, storage, analysis, and reporting of patient experience data and information.
Leads in the development of the patient experience datamart and ensures data integrity.
Develops and manages patient experience Tableau-based dashboards in accordance with the needs of site and service line stakeholders.
2.Participates in patient and customer experience performance improvement initiatives.
Facilitates the collection, synthesis, and translation of 'Voice of the Patient/Customer' info into future state process and design requirements.
Plans, organizes, and coordinates projects and ensures project objectives, deliverables and timelines are on schedule and of high quality.
Prepares project update and close-out presentations, reports, and related communications.
3.Performs related duties as required.
EXPERIENCE AND QUALIFICATIONS
Bachelor's Degree in Business or related field, required.
Prior analytical, project management, and process improvement experience, required.
Proficiency in Microsoft applications and data analysis tools (Excel, SPSS, SAS, etc.), required.
Strong communication, presentation, relationship building and organization skills, required.
Northern Westchester Hospital