Specialist, Payment Operations, Reading, PA-1901351
As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
The Specialist, Payment Operations is responsible for supporting processing of payments and related activities, and is an integral part of the Payment Operations team.
Provides exceptional customer service to both internal and external customers.
Reports issues of concern or matters of potential loss to Manager.
Supports processing of payment transactions and related activities.
Bachelor's Degree; in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics.,or equivalent work experience.
3-5 years; In same or similar role.
Duties are performed in an office environment. Physical demands could involve any or all of the following: digital dexterity and hand/eye coordination in the operation of office equipment; consistent and moderate lifting (must be able to lift 50lbs).The ability to stand/work on your feet all day.
Ability to calculate figures and amounts such as interest, percentages and volume.
Ability to effectively communicate both orally and written with customers, team and management.
Ability to perform multiple tasks in a fast-paced environment.
Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments.
Adequate knowledge of MS Office: Word, Excel, Outlook, Powerpoint.
Developing knowledge of cash management industry, including systems, products and services
Excellent verbal and written communication skills.
Solid organizational skills and attention to detail.
Cash handling experience preferred
Provide specialty cash handling services for large retail commercial customers in a restricted operational money room environment
Minimal physical effort such as sitting, standing, and walking.
Collects data and relevant facts to communicate problems.
Presents the general outline and direction of the solution.
Demonstrates the organization's customer service standards.
Ensures all tasks are carried out correctly Learns from past mistakes and ensures that they are not repeated in similar future situations.
Learns about and diligently follows established risk management policies, processes and procedures.
Openly and proactively shares information,Responds promptly to customer inquiries.
Takes responsibility for issues and, with assistance, works to find a solution.
Understands the central role the risk management function plays in the organization environment.
Learns to identify and flag items non-compliant with regulations,Works effectively in team settings.
Shows appreciation for others' help and lends a hand when needed to complete shared tasks.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply
Primary Location:Pennsylvania-Reading-601 Penn Street
Organization:Consumer & Business Banking (1001)
Job Posting:Apr 3, 2019, 4:01:51 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO