Specialist, Parts -Us

Stewart And Stevenson Piscataway , NJ 08854

Posted 2 weeks ago

POSITION SUMMARY
Sell spare and replacement parts and equipment to external customers in parts store or internal customers in repair shop.
ESSENTIAL FUNCTIONS

  • Read online catalogs and use the enterprise resource planning (ERP) software in order to determine replacement part stock numbers and prices.

  • Determine replacement parts required, according to inspections of old parts, customer requests or customers' descriptions of malfunctions.

  • Receive and fill telephone orders for parts.

  • Fill parts store and repair shop customer orders from stock.

  • Prepare sales slips or sales contracts.

  • Add sale to work order for invoicing.

  • Receive payment or obtain credit authorization.

  • Take inventory of stock.

  • Advise external or internal customers on substitution or modification of parts when identical replacements are not available.

  • Examine returned parts for defects, and exchange defective parts or refund money.

  • Mark and store parts in stockrooms according to prearranged systems.

  • Discuss use and features of various parts, based on knowledge of machines or equipment.

  • Demonstrate equipment to customers and explain functioning of equipment.

  • Place new merchandise on display.

  • Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.

  • Calculate and provide sales quotes to customers on orders.

  • Achieve sales goals and forecasts, as established by the department.

  • Handle customer problems, issues or complaints.

  • Educate customers on other products or services that may meet their needs, and persuade external customers to purchase such products or services.
    QUALIFICATIONS
    High School Diploma or General Education Degree (GED) and two to four years related experience required.

  • Ability to perform work accurately and thoroughly.

  • Ability to communicate in writing clearly and concisely.

  • Ability to communicate effectively with others using the spoken word.

  • Ability to take care of the customers' needs while following company procedures.
    SKILLS & ABILITIES

Computer Skills
Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.
Certificates & Licenses N/A
Other Requirements
Prior sales and customer service/support training and experience preferred. Prior experience in a retail environment preferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Commercial Parts Pro

Advance Auto Parts

Posted 1 week ago

VIEW JOBS 10/17/2020 12:00:00 AM 2021-01-15T00:00 Job Description Commercial Parts Pro The Commercial Parts Professional is an advanced level sales position capable of providing expert customer care to professional customers. The position is responsible for profitable growth of the professional business by building lasting relationships with timely automotive solutions and parts. The role has expert knowledge of automotive systems and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct drivers to ensure safe, timely and accurate delivery. Position is full time (PT on exception need basis). MVR certification preferred. Primary Responsibilities * Create, build and maintain professional customer relationships * Provide GAS3 selling experience to professional customers * Ability to achieve profitable sales and margins * Achieve personal and store sales goals and service objectives * Dispatch drivers ensuring delivery standards are achieved * Maintain commercial stocking programs * Build and maintain a network of second source suppliers * Partner with GM to ensure proper driver coverage Secondary Responsibilities * Maintain core bank and commercial returns * Maintain commercial credit accounts * Partner with CAM and CSM for customer and territory alignment Success Factors * High customer retention * Ability to locate and stock parts * Safety knowledge and skills * Operating inventory systems and store equipment * Parts and automotive system knowledge skills * Operating POS and Parts lookup systems * ASE P2 certified or ASE ready equivalent * Advanced solution, project and product quality recommendation ability * Ability to source from numerous places including special order, FDO, second source, etc. * Advanced selling skills for commercial customers * Ability to multi-task and remain organized * Effective communication, listening and problem solving skills Essential Job Skills Necessary for Success as a Commercial Parts Pro * Working knowledge of automotive systems, and diagnostic ability to include: Ignition, internal engine, suspension, brakes, electronic, exhaust, etc. * Speak and write English (Spanish a plus) * The Ability to communicate effectively and build strong relationships with customers, peers and management * Ability to read and interpret documents such as P&L, safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence * Understand and execute instructions furnished in written, oral, or diagram form * Successfully complete the Parts Knowledge Assessment * Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Familiarity with the Microsoft Office Suite (i.e. Word, Excel) * Strong organizational skills * Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers) * Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Commercial Parts Pro up for Success A minimum of 3 years of prior automotive parts experience preferred Proven sales ability with past experience in fulfillment of customer transactions Education High school diploma or general education degree (GED) Certificates, Licenses, Registrations ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Advance Auto Parts Piscataway NJ

Specialist, Parts -Us

Stewart And Stevenson