Sell spare and replacement parts and equipment to external customers in parts store or internal customers in repair shop.
Read online catalogs and use the enterprise resource planning (ERP) software in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill parts store and repair shop customer orders from stock.
Prepare sales slips or sales contracts.
Add sale to work order for invoicing.
Receive payment or obtain credit authorization.
Take inventory of stock.
Advise external or internal customers on substitution or modification of parts when identical replacements are not available.
Examine returned parts for defects, and exchange defective parts or refund money.
Mark and store parts in stockrooms according to prearranged systems.
Discuss use and features of various parts, based on knowledge of machines or equipment.
Demonstrate equipment to customers and explain functioning of equipment.
Place new merchandise on display.
Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
Calculate and provide sales quotes to customers on orders.
Achieve sales goals and forecasts, as established by the department.
Handle customer problems, issues or complaints.
Educate customers on other products or services that may meet their needs, and persuade external customers to purchase such products or services.
High School Diploma or General Education Degree (GED) and two to four years related experience required.
Ability to perform work accurately and thoroughly.
Ability to communicate in writing clearly and concisely.
Ability to communicate effectively with others using the spoken word.
Ability to take care of the customers' needs while following company procedures.
SKILLS & ABILITIES
Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.
Certificates & Licenses N/A
Prior sales and customer service/support training and experience preferred. Prior experience in a retail environment preferred.
Stewart And Stevenson