Specialist Operations And Support/ Entry Professional - Customer Service

Job Description

Review customer purchase orders and releases for accuracy of information, communicate inaccuracies to Account Manager and enter purchase order, release or change order data into computerized order entry and processing system. Maintain Customer EDI systems as required to receive orders and to send ASN's. (advanced shipping notices).

• Review carefully all Orders that are being placed in the system and confirm back to the customer with a Ship Date.

• Respond to notification of customer complaints and follow up to enter new orders or credits as prescribed in response to complaint.

• Credit Approval Requests to Directors, in case needed.

• Generate reports and order acknowledgments, review for accuracy and issue to customers and Account Managers.

• Track and expedite orders and notify customers of shipping related data as requested. Maintain customer related files including acknowledgments, purchase orders, releases, invoices, complaints, correspondence and other similar data.

• Follow up in Plant with Logistic and Planning departments, on all orders to ensure providing appropriate lead times and agreed ship dates.

• Communicate to customer any issues that the plant could have regarding open orders and ship dates.

• Research credit disputes and explain credit limitations or problems, working along with Financial Shared Services.

• Review customer inquiries for accuracy and apply information to specific purchase orders related to the inquiry.

Acquire knowledge of Hydro's safety, environmental and quality standards

Qualifications and Skills

• Collaboration Skills

• Initiator

• Decision Making and Problem Solving

• Written and Oral Communication Proficiency

• Time Management, and Organizational Skills

• Ethical Conduct

• Technical and Analytical Capacity

• Results Driven

• Proactive

Additional Skills

Proficient in SAP

Ability to think critically and theoretically

Hydro values diverse skills and perspective among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status or disability. We strive to provide equitable opportunities for all to contribute and succeed with us.

Talent Acquisition Specialist

Elizabeth Cox

Email:[[elizabeth.cox@hydro.com]]

Phone:[[321.636.8147 x 2604]]

A job where you make a difference.

A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here to explore our world and the heart of our operations.

Posted on: Jun 21, 2024

Location:

Rockledge, FL, US, 32955

Department: Customer Service

Business Area: Hydro Extrusions(EXSO)

Legal Entity: Hydro Precision Tubing USA LLC

Job Type: Permanent

Nearest Major Market: Melbourne