Specialist - Managed Services Engineering - Backup & Recovery

Forsythe Technology, Inc. Boston , MA 02298

Posted 2 months ago

Position Summary:

The primary purpose of this position is to manage and maintain Backup & Recovery environments for Managed Services customers, which may include, but are not limited to: enterprise data backup and recovery systems, Windows, and/or Unix/Linux systems and associated software; virtualized systems, monitoring infrastructure, database systems, and respestive ITIL tools. The Managed Services Specialist ensures high levels of availability and peformance of the applicable backup and recovery environments.

Primary Duties & Responsibilities

  • Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:

  • Installs, implements, maintains, upgrades, and troubleshoots client backup and recovery solutions

  • Performs tasks necessary to fulfill service level agreements with customers regarding backup success rates, backup run times, and overall backup and recovery support performance

  • Communicates and enforces, through system procedures, backup and recovery policies

  • Follows change control, incident response, and testing processes for modifications to backup jobs, schedules and applicable software updates

  • Anticipates, mitigates, identifies, responds to, and resolves issues with backup jobs, restore requests, and overall backup environment capacity

  • Monitors, analyzes, and predicts trends for backup and recovery performance, space allocation, and data growth to recommend enhancements to the IT storage team

  • Supports database/application level backups and restores (SQL, Oracle, postgres etc)

  • Develops routines for end-users to facilitate backup and recovery best practices, including self-service backup administration, to include on-demand backups, and self-restores

  • Works to become and remain informed on storage laws, trends, and issues, including current and emerging technologies and best practices

  • Ensures that applicable backup and recovery applications and equipment adhere to all pertinent laws and regulations, escalating questions to more senior technical staff as necessary

  • Creates required reports in response to business user needs

  • Develops, documents, and maintains operational processes

  • Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information

  • Creates required reports in response to business user needs

  • Prepares technical and procedures documentation

  • Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship

  • Partners with the Managed Services Continuous Improvement team on pre-sales support activity

  • Provides guidance to less experienced technical team members

  • Complies with all time compliance and time entry guidelines

  • Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management

Basic Qualifications

  • Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field

  • At least two (2) years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice (Networking Infrastructure, Enterprise Storage, Mainframe, Midrange, Windows, and/or Unix/Linux systems, virtualization technologies, monitoring infrastructure, database systems, and/or security tools)

  • Experience with at least one (1) of the following backup/recovery solutions: Commvault, Cohesity, NetBackup, Rubrik, TSM, Veeam, and/or EMC DPS (Networker, Avamar, Data Domain)

Other Position Requirements

  • Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty, using procedures, scripts, and templates

  • Demonstrated ability to acquire further technical skills

  • Demonstrated verbal and written communication skills

  • Demonstrated ability to multitask and prioritize workload

  • Demonstrated customer service skills

  • Demonstrated ability to investigate problems and utilize problem solving techniques

  • Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment

  • Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions

  • Demonstrated ability to provide day-to-day guidance to less experienced technical team members

  • Experience documenting and maintaining configuration and process information

  • Experience with Operating System technologies such as Windows, Linux/Unix, etc.

Preferred Qualifications

  • Managed Services experience

Data Privacy & Security

  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.

  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Competencies

Action Oriented

  • Readily takes on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues

Collaborates

  • Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.

Customer Focus

  • Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

Optimizes Work Processes

  • Identifies and creates the processes necessary to get work done. Separates and combines activities into efficient workflow. Designs processes and procedures that allow managing from a distance. Seek ways to improve processes, from small tweaks to complete reengineering.

Self Development

  • Shows personal commitment and takes action to continuously improve. Accepts assignments that broaden capabilities. Learns from new experiences, from others, and from structured learning. Makes the most of available development resources.
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Specialist - Managed Services Engineering - Backup & Recovery

Forsythe Technology, Inc.