Specialist, Learning

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The RCM Process Improvement Department of Summit Health Management is looking for a learning and development professional with experience in RCM process training, technical/software training, and course design (ILT, webinar and eLearning). The ideal applicant will have healthcare experience with Athena (EHR), course design and evaluation experience with technical/software and soft skills courses, and LMS administration experience. This is a fulltime opportunity in New Providence, NJ.

Essential Job functions:

Develop, implement, and lead the new employee RCM training program nationally.

Plan, develop and lead training courses for current RCM employees nationally including refreshers, system upgrades, process changes, etc.

Educate and train RCM staff nationally including SMG physicians and other SMG clinical staff on new/existing RCM computer systems, enhancements, upgrades, and features, and customer service.

Maintain current & comprehensive knowledge of RCM applications, Microsoft computer applications and other in-house computer systems.

Learn and incorporate new processes and computer applications/enhancements and incorporates into training programs.

Create new documentation, handouts, reference guides, training outlines, practice sheets etc., for all computer applications and other correspondence relating to RCM training.

Update/Edit/Review all existing documentation handouts, reference guides, training outlines, and practice sheets for all computer applications and other correspondence relating to RCM training.

Proofread and amend all training documentation/materials.

Update documents and correspondence and archive training files. Communicate the updates with appropriate parties.

Maintain all required document/correspondence on training computer drives.

Create and administer evaluation instruments to measure the effectiveness of the training.

Collaborate closely with other members of RCM leadership nationally, RCM Process Improvement, and RCM Performance teams to monitor revenue cycle quality metrics to identify areas for improvement, develops and provides focused training to reach established quality standards.

Actively participate in RCM Process Improvement activities and projects, produce Training Plans and manage training for RCM projects.

Responsibilities:

Exhibit excellent oral communication skills.

Provide in-office NJ support for newly enhanced computer applications and processes. Coordinate with regional leadership teams to provide in-office non-NJ support for newly enhanced computer applications and processes.

Test computer applications for enhancements and upgrades and report all issues appropriately.

Maintain all training facilities, ensuring proper operation of PC's and audio-visual equipment and orderliness of training rooms.

Maintain and updates training databases and training files.

Demonstrate organization skills by planning and coordinating tasks to assure that projects/classes runs efficiently.

Is flexible and adapts to changes in schedules/projects in order to accommodate the training needs of the organization.

Exercise initiative, judgment and knowledge within scope of training responsibilities, in day-to-day activity of the department.

Think "out of the box" and looks ahead for better ways to accomplish tasks/projects.

Understand the total inter-relationship of the job with other departments and the organization.

Assist with special projects as assigned; assists co-workers within department as needed.

Assist with development, implementation and delivering of mentoring and coaching programs.

General Job functions:

Other duties as assigned

Physical Job Requirements:

Dexterity of hands and fingers.

Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.

Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.

Pushing and Pulling, taking frequency and weight into consideration.

Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

Allergens: dust, mold and/or pollen.

Minimum Qualifications:

Bachelor's degree preferred.

2-4 years Healthcare Experience with EMR or EHR application systems preferred Athena preferred

Strong interpersonal, oral & written communication skills required.

Strong ability to organize, prioritize & manage multiple projects and follow through

Strong Presentation skills required.

Experience with Audio Visual equipment preferred.

Strong Microsoft Office skills (Including Word, Email, PowerPoint, Access, and Outlook Calendar) required

Experience with database maintenance preferred.

Experience designing courses for software and soft skills in ILT, Webinar and eLearning formats.

Knowledge and experience designing training evaluations (Kirkpatrick's Levels 1-3).

2+ years of LMS administration experience.

Travel -Travel to various satellite locations minimal 25% of the time

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications.

Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking.

Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.