Specialist IT II

IT Specialist

Location: Nashville, TN

POSITION SUMMARY:

The IT Specialist is responsible for providing technical support and assistance to users of the organization's computer systems and networks. This includes installing, configuring, and troubleshooting hardware and software, as well as providing training and support to end users. The IT Specialist also plays a role in maintaining the security and integrity of the organization's IT systems.

MAJOR RESPONSIBILITIES:

• Install, configure, and maintain computer hardware, network and software.

• Troubleshoot and resolve technical issues.

• Provide training and support to end users.

• Maintain the security and integrity of the organization's IT systems.

• Managed access to systems.

• Manage and execute equipment refresh initiatives throughout the company, such as employee laptops, Distribution Center equipment, label printers and conference room technology

• Proactively test and maintain all conference room technology in Support Center campuses

• Provide on-site support for executive and Board of Directors meetings

• Support is in Office M-F all month, unless we know the executive team will not be present

• Light travel required to support remote meetings to support SLT

• Partner with Communications team and Executive Assistants to prepare for key meetings

• Support Senior Leadership Team technology needs through both proactive outreach and reactive approach

• Attentive and reactive to customer needs and concerns, including on call rotation after hours and weekends.

• Perform other related duties as assigned.

POSITION QUALIFICATIONS:

Education Required: 2 year degree in computer science, information technology, or a related field or equivalent experience

Years of Job-Related Experience Required: 2-3 years of experience in a technical support role

Technical/Other Skills Required:

• Strong knowledge of computer hardware, network and software

• Excellent troubleshooting skills

• Ability to communicate effectively with both technical and non-technical audiences, including interacting at executive levels within the organization.

• A passion for Customer Service

• Experience with specific IT systems and technologies, such as Microsoft Windows, Linux, macOS, iOS, VMware, or AWS

• Experience with network administration and security

• Experience with scripting languages

• Experience with project management

• Experience with IT management tools, such as Microsoft InTune, SCCM, or AutoMox

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance

• 401(k) matching after one year of employment

• Generous time off + company holidays

• Merchandise discount

• Learning & Development programs

• Much more!

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