Specialist, Information Technology Asset

General Summary

The Specialist, Information Technology Asset position is an expanded Help Desk role providing technical support for local and remote computers, tablets, phones, ensuring network connectivity, and vendor-specific hardware and software. In addition, the Specialist will take point in inputting, tracking, and maintaining hardware and software assets for Michelman's global organization. This role will make hardware and software recommendations, create documentation, and recommend improvements in asset management policies to be evaluated by the Support Desk Manager. The Specialist, Information Technology Asset technician will work with the Procurement department on equipment acquisitions, hardware leases, maintaining our asset management database, and support the expansion to the global enterprise.

Primary Responsibilities

• Issue, track, and recover equipment on short term (loaner) and long-term lease agreements

• Work with our sites in Europe and Asia to assist their adoption of our centralized Asset Management System.

• Provision, maintain, and secure mobile devices within the Microsoft 365 Intune client and Active Directory.

• Help to minimize organizational cost through product standardization and tracking.

• Maintain a log of quality issues with hardware throughout the product lifetime.

• Collaborate with Procurement to follow asset governance guidelines consistent with departmental and/or company objectives.

• Create service desk documentation regarding software approval and installation

• Maintain, monitor and report on the hardware/software inventory database to ensure compliance, including licenses, warranties, and service agreements

• Provide recommendations on vendors, manufacturers, and product versions based on self-conducted research

• Provide Tier I support for hardware and software to local and remote users, including Windows laptops, monitors, printers, etc.

Critical Competencies, Knowledge, Skills, and Abilities

• Excellent troubleshooting skills

• Expert knowledge of Windows based hardware and software

• Experience in a Microsoft Active Directory environment

• Strong organizational and project management skills

• Good communication skills and ability to coordinate across departments

• Ensures that project/department milestones/goals are met and adhering to approved budgets.

• Understanding of business needs regarding hardware and software

• Knowledge of licensing practices for hardware and software

• Ability to create clear and concise instructions for technical staff and end user training

• Extensive knowledge of the function and department processes

Education and Experience

• Bachelor's Degree in Computer Science or related major or equivalent experience

• 3+ years' experience in Information Technology, Help Desk and/or Asset Support

• Microsoft 365 and JD Edwards experience a plus

Other

• Some after-hours work required for upgrades and troubleshooting

• Ability to perform manual labor required in moving PC's, monitors and printers up to 15 lbs.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

About Michelman

Michelman is a global developer and manufacturer of environmentally friendly advanced materials for industry, offering solutions for the coatings, printing & packaging, and industrial manufacturing markets. The company's surface modifiers, additives, and polymers are used by leading manufacturers around the world to enhance performance attributes and add value in applications including wood and floor care products, metal and industrial coatings, paints, varnishes, inks, fibers, and composites. Michelman is also well-known as an innovator in the development of barrier and functional coatings, as well as digital printing press primers that are used in the production of consumer and industrial packaging and paper products, labels, and commercially printed materials. Michelman serves its customers with production facilities in North America, Europe, and Asia, product development and technical service centers in several major global markets, and a worldwide team of highly trained business development personnel.

Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves in our focus on our values of integrity, respect, and success. With our dedication to your technical and professional growth in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways. We offer an excellent salary, incentive and benefits package in a dynamic, empowered team environment.

No phone calls please. Michelman does not hire individuals who use tobacco products. All candidates will receive a drug test prior to beginning employment which will include a test for tobacco products.

For more information about Michelman, please visit https://www.michelman.com/.

It is Michelman, Inc. policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michelman is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans