Specialist-Information Services

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Specialist-Information Services

Performs analytical, technical, and installation of new and existing IU Health approved end user devices. Works on hardware and software problems. Interacts with customers and other Information Services Teams such as Networking, Servers, Database, Applications, Web, Vendors, etc., to restore services and/or identify and correct the core problem.

This position will support the South Central Region which includes Bloomington, Bedford, Morgan and Paoli.

RESPONSIBILITIES:

Their responsibilities include, but are not limited to, the following:

• Installing hardware, software, and peripheral devices

• Thin clients; scanners; printers; MFD; Apple devices; mobile devices; etc.

• Windows OS and MAC OS; Android; Microsoft O365; VDI

• Diagnosing technical issues and problems

• Troubleshooting and resolving problems related to network connectivity, software configuration, and hardware malfunctions.

• Providing timely and effective technical support and communicating effectively with end-users and other IT personnel

• Documenting and updating support tickets and service requests and working in coordination with other IT staff to ensure smooth and efficient IT operations.

• Asset Management control in ticketing system

• Customer Rounding

• Other duties as assigned

STRONGLY PREFERRED:

• A+ Certification

REQUIREMENTS:

• High School Diploma required.

• Bachelors preferred.

• 0 to 2 years experience in computer operations and software principles required.

• A+ Certification preferred.

• Requires the ability to work any shift or day as needed by management.

• Previous Phone support experience preferred.