Under minimal supervision, performs highly responsible specialized duties for an administrative officer; exercising discretion and independent judgment in interpreting College policies, procedures, and practices, as it relates to Workforce Services.
Works with customers from diverse socioeconomic backgrounds in providing orientation, career planning, needs assessment, vocational and educational counseling, scheduling and registration, case management, job readiness and retention services for grant funded individuals in accordance with federal, state, and local requirements under the Workforce Investment Act program.
Examples of Duties
A. Specializes in a particular work area of the college independently and with occasional supervision following legal and detailed regulations.
B. Prepares and/or oversees the initiation of correspondence, records, reports, lists, forms, tables, and graphs, independently from a wide range of subjects for administrators' or own signature and on the basis of brief notes and executes related clerical responsibilities.
C. Establishes and maintains an effective filing system of all project data and work area information and an accurate inventory of all equipment and materials.
D. Demonstrates proficiency using data processing, database software programs, and other computer software programs as required; monitors and updates computerized program records; develops and maintains comprehensive computer records system, as well as web page management as required.
E. Performs customer service duties; answers telephones, greets visitors, arranges appointments, and directs telephone and personal callers to proper parties; coordinates room reservations and related activities; and may disseminate department or institution information.
F. Receives, sorts opens, stamps, and distributes incoming mail.
G. May take and transcribe complex dictation, minutes of meetings, and possibly testimony at hearings.
H. Responds to inquiries, problems, and concerns from staff, students, and visitors.
I. Anticipates and initiates actions regarding departmental operations.
J. Assists with developing a budget and maintaining records for the department or division; gathers information for supervisor decision making; order supplies and capital items as needed.
K. Makes minor and/or preliminary decisions regarding administrative detail using judgment based knowledge of college policies and procedures.
A. Performs responsibilities consistent with the goals and objectives of the Workforce Investment Act program.
B. Conducts individual and or group orientations regarding available workforce investment act program programs and services.
C. Promotes and administers vocational assessment, career development and testing activities to various population groups utilizing a multiplicity of assessment instruments and techniques.
D. Performs intake, interviews applicants to determine eligibility for assistance in accordance with federal grant rules, guidelines, local policy.
E. Demonstrates workforce preparation strategies. Assesses and evaluates employability skill levels, identify barriers, prioritize service needs, determine appropriate services, develop client service plans.
F. Issues individual training account awards according to approved providers, programs, and availability of funds. Advise, schedule, and register students for classes at Kankakee Community College.
G. Expedites and completes the enrollment process utilizing the state informational system in compliance with direct client staff accountability; monitors adherence to training plan, update plans as necessary, communicates progress through documented services.
H. Serves as client advocate and provides guidance, counseling and other supportive services as needed.
I. Performs certifications for program eligibility & progressive levels of service; conducts internal file reviews.
J. Coordinates and delivers workforce instructional seminars and program services as needed.
K. Assists clients in identifying and using various job search resources, facilitate the development of job seeking skins on an individual or group basis. Evaluates job readiness, makes suitable referrals for appropriate job opportunities.
L. Assists clients in identifying, accessing, and utilizing state and federal funding resources, i.e.; FAFSA, KCC Foundation Scholarships, etc.
M. Demonstrates a working knowledge of the labor market in relationship to local workforce needs.
N. Coordinates and delivers pre-employment screening services to local employers, conducts job analysis, proctors assessment instruments, and prepares tests results in a fee for service capacity.
O. Contributes ideas, strategies and efforts toward programming to achieve the program objectives and in meeting performance measures.
P. Proficient in the use of federal, state, and local community college's database programs and other integrated informational systems.
Q. Establishes and maintains liaisons with prospective clients, college staff and various departments, local agencies, and other community based organization in building workforce development partnerships.
R. Promotes a positive work environment, provides quality customer service, and demonstrates a commitment toward accomplishing program objectives, institutional and system goals.
A. Bachelor's degree with knowledge of specialized principles or techniques normally obtained through a four-year college/university academic program or equivalent in-depth specialized training program directly related to the type of work being performed is required.
B. At least three to seven years of related work experience required.
C. Computer experience using Microsoft Office or comparable applications required.
Computer Skills Level III required - able to use the telephone, voicemail, and email; able to manage files and perform basic functions with the current operating system; able to create, format, edit documents and spreadsheets; able to merge documents; able to create and use labels with envelopes; able to create, format, and edit tables, graphs, and charts. Certification as Microsoft Office Specialist in appropriate applications or demonstrated equivalent skills required.
D. Excellent oral and written communication skills required.
E. Demonstrated proficiency in English required.
F. Ability to communicate in other languages desirable.
Hourly rate of pay begins at $16.86/hr. and may increase with experience and education.
Kankakee Community College