Specialist Iii, Student Completion

Position Specialist III, Student Completion Department Enrollment Services Starting Salary $51,879 to $57,264 annually, dependent on education and experience Initial Screening Date 06/10/2024 Preferred Start Date 07/15/2024 Details

Lake Tahoe Community College (LTCC) announces recruitment for the new Student Completion Specialist III.

The Student Completion Specialist will be responsible for identifying, recruiting, and onboarding students near degree or certificate completion. They will work to ensure accuracy of tracking and reporting of reconnected students, and will track and support them through to degree or certificate completion. They will collaborate closely with staff to identify students who earned a degree or certificate but did not apply and therefore had no degree conferred. This will lead the work of identifying and awarding these degrees and certificates, and will provide outreach to ensure that students are aware of the benefits.

This position was designed to build upon and institutionalize the Reconnect to Complete project, established through the Trustee Fellowship Intersession Project.

APPLICATION PROCESS:

After review, suitable applicants will be invited by phone or email on or around Thursday, June 13, 2024 to participate in a skills assessment. Successful candidates will then be interviewed by a committee of approximately 3-5 individuals; these interviews are tentatively scheduled for June 24, 2024. Meeting the minimum requirements does not guarantee an interview. LTCC reserves the right to return to the applicant pool at any point during the recruitment process.

COMPENSATION:

Salary Range: LTCC offers a competitive compensation package that includes a starting placement salary of $51,879 to $57,264 annually, dependent on education and experience. There is potential to reach $66,402 annually, through step advancement plus longevity when appropriate. In addition to base salary, this position qualifies for extra bilingual (Spanish), masters or doctorate pay.

Benefits: Health and Welfare benefits include medical, dental, vision, life insurance, and long term disability. Several plan options maintain a zero monthly premium cost from the employee and include full coverage of a gold-level medical plan that, on average, covers 80% of healthcare expenses for a standard population. LTCC also matches 27% of an eligible employee's salary and contributes it into a CalPERS pension account for qualifying employees. This position may qualify for the telecommute pilot program, which allows employees the opportunity to telecommute for up to 20% of the work week.

Work-Life Balance: This position is 40 hours per week and 12 months per year, including summer and winter hours. Hours are expected to be Monday-Friday, generally within the hours of 8 am to 5 pm, hours may vary according to the needs of the program. locations. This position is eligible for overtime compensation (non-exempt).

LTCC provides a generous leave package including 17 paid holidays per year plus 12 days vacation (with the potential to reach 24 days through years of service) and 12 days sick leave per year. Furthermore, LTCC has made a commitment to full closures during holiday breaks and several weekends adjoining holidays to provide employees the ability to take advantage of holiday and vacation usage.

LTCC's Commitment to Diversity

Our ideal candidate will share and participate in LTCC's commitment to the values of diversity and equity while serving its ethnically and socioeconomically diverse student population. Lake Tahoe Community College is designated as a Hispanic-Serving Institution, reflecting the surrounding California and Nevada area.

Description

Definition:

Under the direction of an assigned Director or Administrator, perform a variety of highly complex tasks under general guidelines involving independent judgment and responsibility over projects. Duties involve performing the most difficult tasks that require specialized or advanced skill in more than one area of work assigned.

Distinguishing Characteristics:

A Specialist is trained or highly skilled in a particular subject(s). This is the highest-level class in the Specialist series under general guidelines of a director or administrator within a division. Work is performed within general guidelines involving independent judgment and responsibility over projects. Duties involve performing the most difficult tasks out of the Specialist series that require specialized or advanced skill in more than one area of work assigned. Impact on students, financial, physical, or personnel resources is generally division or district wide with possible external connections.

Representative Duties:

Perform highly complex duties to support the ongoing functionalities and processes of designated area; develop and implement systems and procedures to achieve assigned goals; create, monitor, and maintain systems to facilitate the success.

Organize and analyze a variety of highly complex program functions; input student, compile a variety of data reports from assigned computer system; establish and maintain various automated records and files; review and edit materials for accuracy; assist with special projects related to designated programs as assigned.

Serve as an area expert for program participants, students and others concerning assigned services and functions; interpret, apply, and explain program services, policies and procedures to students, staff, other schools and outside agencies.

Provide analysis of various reports; problem solve when performing calculations, maintain records and prepare reports within scheduled timelines; present and disburse information and reports as assigned.

Consult and collaborate with administrator and director to assess specialized needs and make recommendations for system changes. Participate in the development and management of project budgets and their spending activity on a per project basis; provide historical data and projections as directed.

Assist Director or Administrator in providing routine work direction, training, and guidance to program/department employees, students, or consultants; coordinate the scheduling of, temporary employees; provide guidance to other program/department staff on procedural variance decisions; help mediate situations to diplomatically resolve issues; act as a liaison for district auditors providing records upon request; ensure Director or Administrator is kept informed; and act as lead staff according to established guidelines when appropriate.

Prepare and deliver oral presentations concerning assigned program services and related functions as assigned.

Research, gather, compile and collate statistical information and other data as directed.

Maintain current knowledge of program and organizational laws, rules, regulations and policies.

Communicate with staff, other departments and outside agencies to exchange information, resolve issues and coordinate activities.

Serve on a variety of District committees as requested. Participate in district all staff events including but not limited to all campus team building day, convocation, state of the college address, senior day, and graduation.

Student Completion Option Class:

The Student Completion Specialist will be responsible for identifying, recruiting, and onboarding students near degree or certificate completion by calling and texting them to reconnect them with the college. The position will work closely with Institutional Effectiveness to ensure accuracy of tracking and reporting of reconnected students and will track and support them through to degree or certificate completion. This position will also collaborate closely with enrollment services staff to identify students who earned a degree or certificate but did not apply and therefore had no degree conferred. This position will lead the work of identifying and awarding these degrees and certificates and provide outreach to ensure that students are aware of the benefits. This position will also be responsible for completing course equivalencies within the Degree Audit system. LTCC is a federally designated Hispanic Serving Institution, and this position is designed to focus on outreach and support to Latinx, low income, and first-generation students.

In addition to these two key areas of responsibility, the Student Completion Specialist will also support the day-to-day responsibilities of Enrollment Services by supporting admission, records, and registration processes; providing information on admissions, registration, residency, fees, programs, and courses available; making residency determinations; understanding, interpreting, and assisting students with scheduling appointments or other services when appropriate.

Other Duties:

Perform related duties as assigned.

Employment Standards

Education and Experience

Education and Experience:

Any combination equivalent to: associate degree with 3 years of progressively responsible experience.

Knowledge of:

• Practices, procedures and techniques involved in the development and implementation of designated functions and services of an assigned program.

• General functions, policies, rules and regulations of a community college.

• Practices and procedures involved in program training, data collection and program evaluation.

• Policies and objectives of assigned programs and activities.

• Principles and practices of providing work direction and training to others.

• Applicable laws, codes, regulations, policies and procedures.

• Record-keeping and report preparation techniques.

• Interpersonal skills using tact, patience and courtesy.

• Diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of students.

• Public speaking techniques.

Ability to:

• Perform a variety of specialized duties in the development and implementation of designated functions and services in support of an assigned program.

• Participate in related training, data collection and program evaluation functions.

• Compile, assemble, maintain and disseminate a variety of resource and informational materials.

• Participate in the development and implementation of program functions and services.

• Conduct and assist with the development and implementation of presentations, workshops and trainings.

• Research and provide a variety of expertise in the enhancement of program services.

• Process and evaluate a variety of program applications, forms and documents.

• Read, interpret, apply and explain rules, regulations, policies and procedures of the program.

• Communicate effectively both orally and in writing.

• Establish and maintain cooperative and effective working relationships with others.

• Meet schedules and timelines.

• Plan and organize work.

• Establish and maintain a variety of records, files and reports.

• Work independently with little direction.

• Operate a computer and assigned software.

• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds, and disabilities of community college students and staff.

Additional Requirement (Licensure/Certification):

• No additional requirement

Working Environment:

• Indoor/Office environment

• Constant interruptions

Minimum References Needed 3