Specialist II, Global Business Services

Wal-Mart Bentonville , AR 72716

Posted 2 months ago

Position Summary...

What you'll do...

  • Supports assigned business area in the execution of practices, systems, activities and customer service by taking phone calls or utilizing chat programs to answer Benefits and Payroll related questions for associates, family members, Personnel, Leadership in field locations and home office.

  • Supports special projects involving research and review of data; communicate areas of opportunity with proposed solutions to leadership; ensuring adherence with business process controls; educating business partners on best practices to drive compliance across the business.

  • Supports quality control by adhering to monthly standard and HIPAA regulations; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.

  • Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.

  • Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.

  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Finance/Accounting, Information Systems, Managing Departmental Payroll

Bachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics

Primary Location...

2914 Se I St, Bentonville, AR 72712-3148, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.

Discover NW Arkansas

  • Art

Crystal Bridges Museum

Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.

  • Culture

Walton Arts Center

Arkansas' premiere center for visual arts and entertainment.

  • Education

The Amazeum

An interactive children's museum that's fun for the whole family.

  • Commune

Botanical Gardens

42 acres of premiere public garden space.

  • Explore

Devil's Den State Park

Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.

  • come together

Fayetteville Square

The best of shopping and restaurants, right in the heart of Fayetteville.

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents

  • Financial benefits including 401(k), stock purchase plans, life insurance and more

  • Associate discounts in-store and online

  • Education assistance for Associate and dependents

  • Parental Leave

  • Pay during military service

  • Paid Time off - to include vacation, sick, parental

  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

  • On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
  • Internet Explorer 8.0+
  • Firefox 4.0+
  • Safari 4.0+
  • Chrome 12+

See All FAQs

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