Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll:
Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
Provide opportunities for professional growth and advancement
Provide a work environment of high-energy employees that are trained, coached, focused, and driven
Provide paid classroom and on the job training, including industry leading benefits that start on day 1
Respect and value diversity, integrity, and teamwork
High School diploma/GED required
Fluency in Spanish and English required
This is a role that will require Bilingual in both Spanish and English. You will need to pass a bilingual assessment as part of the screening process.
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
See how our specialists make a real difference for our customers:
Day in the Life of a Call Center Specialist: https://youtu.be/geg-nMdJIHI
Day in the Life of a Call Center Specialist (with Audio Description): https://youtu.be/iYCpJxp_HaI
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
Jpmorgan Chase & Co.