Specialist I - Retail Customer Service - Bilingual In English And Spanish Required - Stone Oak, San Antonio, TX - Start Date: 12/07/2020

Jpmorgan Chase & Co. San Antonio , TX 78245

Posted 2 months ago

Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

  • Are very comfortable communicating with customers in a metrics-driven environment

  • Are able to navigate multiple technologies while staying engaged with our customers

  • Demonstrate resiliency and extreme adaptability in a fast-paced environment

  • Possess strong customer focus with the ability to have detailed conversations with our customers

  • Take ownership of each customer interaction while treating customers with respect and responding with empathy

  • Document customer account activities thoroughly and concisely

  • Demonstrates personal excellence including punctuality, integrity, and accountability

  • Approach problems logically and with good judgment to ensure the appropriate customer outcome

  • Make appropriate decisions on behalf of our customers quickly and effectively

  • Effectively prioritize work to ensure efficiency

  • Are required to abide by all applicable regulatory and department practices and procedures

  • Have the ability to work independently and in a team environment

  • Think critically and exercise independent judgement

If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll:

  • Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more

  • Provide opportunities for professional growth and advancement

  • Provide a work environment of high-energy employees that are trained, coached, focused, and driven

  • Provide paid classroom and on the job training, including industry leading benefits that start on day 1

  • Respect and value diversity, integrity, and teamwork

Qualifications:

  • High School diploma/GED required

  • Fluency in Spanish and English required

  • This is a role that will require Bilingual in both Spanish and English. You will need to pass a bilingual assessment as part of the screening process.

  • Must be willing to work in an environment that requires 100% phone-based customer interaction

  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face

  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

See how our specialists make a real difference for our customers:

Day in the Life of a Call Center Specialist: https://youtu.be/geg-nMdJIHI

Day in the Life of a Call Center Specialist (with Audio Description): https://youtu.be/iYCpJxp_HaI

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

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Specialist I - Retail Customer Service - Bilingual In English And Spanish Required - Stone Oak, San Antonio, TX - Start Date: 12/07/2020

Jpmorgan Chase & Co.