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Specialist I - Admin Support (Correspondence)

Expired Job

Carmax, Inc. Kennesaw , GA 30152

Posted 2 months ago

Position Description

CarMax has been a Fortune "100 Best Companies to Work For since 2005", was awarded a 2016 Top Workplaces honor by The Atlanta Journal Constitution and ranked 5th of Atlanta's top 25 large companies, and Training magazine's "Top 125 Training Companies" 2008-2015. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.

SUMMARY:

Under limited supervision, responsible for processing and/or reconciling customer correspondence for vehicles financed through CarMax Auto Finance. Receiving calls and/or making phone calls to internal customers and vendors and working with other CAF departments regarding customer correspondence. Required to comply with all applicable state and federal regulations while completing assigned tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer inbound and/or make outbound phone calls to address questions, or assist customers and other CAF Departments with research or account issues

  • Work account queues, process account updates, and/or process customer correspondence in accordance with assigned rotations and service levels (work queues and update accounts in CAMS with auction locations, vehicle Black Book values)

  • Review and evaluate customer accounts, work requests, or paperwork and determine follow-up steps required based on expectations and documented policies and procedures (processing state required pre and post repossession notices)

  • Input information in eTRACS to create Redemption letters and process manual requests for Right To Cure letters

  • Print, FAX, and verify letters as needed

  • Process customer requests, third party requests; reviewing and validating supporting documentation.

  • Communicate with customers, other CAF departments or third parties to obtain supporting documentation and/or correct errors.

  • Annotate accounts in company databases to document interactions with the customers, other CAF departments or third parties.

  • Generate and maintain department reporting

  • Perform above functions within department expectations/metrics

  • Understand and adhere to company policies and procedures

  • Work with other departments/personnel where necessary to resolve customer and/or account issues (Customer Service and other internal departments)

  • Special projects and/or duties as assigned

Position Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate adaptability and flexibility by embracing change.

  • Proven organization and time management skills.

  • Ability to work in a team environment.

  • Multi-task in a high energy and fast-pace work environment.

  • Execute basic typing skills to include minimum speed and accuracy requirements.

  • Execute basic computer skills. Requires working knowledge of EXCEL and Word

  • Apply a common sense understanding in order to carry out simple verbal or written instructions; strong attention to detail.

  • Perform to minimum data entry standards.

  • Complete CarMax provided training as required.

  • Understand and adhere to company policies and procedures

  • Speak and listen effectively in dealing with customers, vendors, third parties, and stores

  • Customer service oriented.

EDUCATION and/or EXPERIENCE:

  • Basic working knowledge of Microsoft Word and Excel.

  • High School diploma/GED.

  • Six months related experience/training.

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VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Position Description CarMax has been a Fortune "100 Best Companies to Work For since 2005", was awarded a 2018 Top Workplaces honor by The Atlanta Journal Constitution and ranked 5th of Atlanta's top 25 large companies, and Training magazine's "Top 125 Training Companies" 2008-2018. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates. SUMMARY: Responsible for processing funding documents to ensure the compliance of all vehicles financed by CarMax Auto Finance and documenting associated errors; collecting and reviewing supplemental documents created by CarMax Stores or other CarMax Auto Finance departments to ensure accuracy and retention. Receiving calls and/or making phone calls to customers and/or CarMax stores regarding customer paperwork or requested account updates. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Process the review of funding documents based on documented policies and procedures. * Annotate accounts in company databases to document interactions with the customers, CarMax store personnel or third parties. * Evaluate customer accounts, work requests, or paperwork and determine follow-up steps required based on documented policies and procedures. * Answer inbound and/or make outbound phone calls to address questions, or assist customers, CarMax stores or third parties. * Generate and maintain specific department reporting according to documented procedures. * Perform above functions within department expectations/metrics. * Perform special projects as assigned. Position Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Adaptability and flexibility. * Ability to meet deadlines. * Ability to perform multiple tasks. * Detail-oriented. * Ability to work in a team environment. * Speak and listen effectively in dealing with customers and stores. * Basic typing skills including minimum speed and accuracy requirements. WORK ENVIRONMENT: * Great work-life balance, community involvement, team engagement events, on-site gym...etc. * Not a suit & tie environment, think jeans and sneakers. * Flexible work hours with shifts that include days, evenings, and weekends. Carmax, Inc. Kennesaw GA

Specialist I - Admin Support (Correspondence)

Expired Job

Carmax, Inc.