HCL Technologies Ltd. Boone , WV

Posted 3 weeks ago

Job Description: (Posting).

JD: Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.

Safely move equipment point to point using wheeled carts and vehicles. Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.

Ability to use remote desktop connectivity applications Working knowledge of imaging utilities such as Ghost, SCCM, etc Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision wireless devices.(E.g.

Blackberry, Android, and iPhone) Demonstrated proficiency in Microsoft OS and Microsoft application. Demonstrated proficiency for installation of desktop software. Working knowledge of Microsoft Active Directory and GPO Strong customer service skills.

Strong troubleshooting skills.

Significant, demonstrated experience with Microsoft Windows operating systemso Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98o Servers: 2012, 2008 r2, 2008, 2003, 2000 Functionally capable with Apple OS X Advanced troubleshooting skills with hard drive encryption software Advanced level skills in the Microsoft Office Suite:o Word, Excel, PowerPoint, Outlook configuration issues with Exchange Strong client-side remote access troubleshooting skills Demonstrate strong skills supporting printers in an enterprise environment Advanced knowledge of client-side management tools

  • Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). Demonstrate proficiency in using applications in the Micron environment

  • MTGroups, BMC Remedy, Projects, Processes, etc. Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.

    Strong software installation and support skills. Disciplined, systematic problem solving skills required. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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HCL Technologies Ltd.