Specialist

Job Description (Posting).

Successful candidate would be responsible for troubleshooting and solving critical P2 incidents, perform Critical changes with no failures.

Is proactive in owning issues and self-driven. Perform task with minimal or no supervision.

Be a team player and also be as a mentor for fellow engineers. Being empathetic and have sound communication skills.

In this role, successful candidate would technically Plan, Build, Run with primary focus on operation and support activities.

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases