Specialist

Job Description (Posting).

Monitor all essential systems and applications consistently

Basic understanding of modern operating systems, networking, and MS software

Excellent communication skills (written, verbal and listening) to clearly and concisely express issues and concerns

Monitor Backups (Rerun, reschedule, and restore as requested)

Strong attention to detail is required to ensure all aspects of the operation are maintained

Monitor computer and network infrastructure, data center environment and physical systems

Hardware installation (Servers, racking, UPS, etc )

Interact with all levels of management and support staff

Perform preventative maintenance and break fix on all IT equipment

Knowledge of WMS (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases