Specialist

Job Description (Posting).

Job Title: Tech Lounge / Deskside specialist

Seniority: Junior

Working Arrangements

You can expect:

5 days a week in office role

Your key responsibilities

Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support

You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.

Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate

Provide customers with training and advice on DB related technologies and updates during service visit

Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge

Educate and share with customers on new technology and processes to enhance technology adaption

Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits

Utilise Service Now to record and track all incident related to service calls and appointments

Your skills and experience

Strong people skills and a knack for problem solving

Excellent communication skills, both written and spoken

Excellent time management skills and can make decisions quickly

Previous experience supporting Investment Banking/financial environment is an advantage

Knowledge of financial applications and MS Office suite of products

Experience in customer service/support, client services, production support or technical support role

working knowledge of Microsoft product such as O365, Teams, Windows OS 10

working knowledge of Windows OS 10, Apple Mac, and Mobile device (Apple, Android)

Strong technical skills related to desktop, mobile, End User compute environment

(1.) To learn new features of the database and impart the knowledge to other team members. (2.) To manage the performance of the database. (3.) To independently resolve tickets within agreed SLA of ticket volume and time (4.) To adhere to quality standards, regulatory requirements and company policies