Specialist

Job Description (Posting).

Provide desk side support to departments . Responsible for end user hardware/software installation, trouble-shooting and maintenance Responsible for end user hardware/software procurement, inventory and allocation management Responsible for coordination with other service teams for incident resolution and request provisioning 2nd\3rd line desktop support experience Outstanding customer service Outstanding presentation & communication Strong Microsoft Windows o\s experience Especially for Windows XP Fault analysis for Microsoft Office Suite 2007/2010 2nd line fault analysis and experience of Outlook 2003/2007/2010 Blackberry Support Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies. Experience providing remote fault analysis, via verbal communication and IT remote control tools. Active Directory user account administration experience. (1.) To learn new features of the database and impart the knowledge to other team members. (2.) To manage the performance of the database. (3.) To independently resolve tickets within agreed SLA of ticket volume and time (4.) To adhere to quality standards, regulatory requirements and company policies