Specialist

Job Description (Posting).

We are looking for a talented and seasoned Trade Floor Engineer to become a part of our vibrant team. The perfect candidate will possess significant expertise in trade floor support, endpoint migration, and managing migration/upgrade projects.

Role-based responsibilities:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
• Floor-walking the Trade-floor
• Assist Traders on the trade-floor during migration/upgrade

Key responsibilities:

• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
• Strong knowledge of trade floor operations and technologies.
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Collaborate with other IT support teams to escalate and resolve more complex issues.
• Proficient in Windows operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work collaboratively in a fast-paced, high-pressure environment.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third Party Partners and manage service provided and relationships.
• Should have knowledge on MS Office and Microsoft project
• Taking ownership of issues through to resolution on all appropriate incidents & requests.
• This position requires the ability to work in a project-based environment, requiring flexibility and teamwork.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Job Description (Posting).

We are looking for a talented and seasoned Trade Floor Engineer to become a part of our vibrant team. The perfect candidate will possess significant expertise in trade floor support, endpoint migration, and managing migration/upgrade projects.

Role-based responsibilities:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
• Floor-walking the Trade-floor
• Assist Traders on the trade-floor during migration/upgrade

Key responsibilities:

• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
• Strong knowledge of trade floor operations and technologies.
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Collaborate with other IT support teams to escalate and resolve more complex issues.
• Proficient in Windows operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work collaboratively in a fast-paced, high-pressure environment.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third Party Partners and manage service provided and relationships.
• Should have knowledge on MS Office and Microsoft project
• Taking ownership of issues through to resolution on all appropriate incidents & requests.
• This position requires the ability to work in a project-based environment, requiring flexibility and teamwork.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Job Description (Posting).

We are looking for a talented and seasoned Trade Floor Engineer to become a part of our vibrant team. The perfect candidate will possess significant expertise in trade floor support, endpoint migration, and managing migration/upgrade projects.

Role-based responsibilities:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
• Floor-walking the Trade-floor
• Assist Traders on the trade-floor during migration/upgrade

Key responsibilities:

• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
• Strong knowledge of trade floor operations and technologies.
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Collaborate with other IT support teams to escalate and resolve more complex issues.
• Proficient in Windows operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work collaboratively in a fast-paced, high-pressure environment.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third Party Partners and manage service provided and relationships.
• Should have knowledge on MS Office and Microsoft project
• Taking ownership of issues through to resolution on all appropriate incidents & requests.
• This position requires the ability to work in a project-based environment, requiring flexibility and teamwork.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Job Description (Posting).

We are looking for a talented and seasoned Trade Floor Engineer to become a part of our vibrant team. The perfect candidate will possess significant expertise in trade floor support, endpoint migration, and managing migration/upgrade projects.

Role-based responsibilities:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
• Floor-walking the Trade-floor
• Assist Traders on the trade-floor during migration/upgrade

Key responsibilities:

• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
• Strong knowledge of trade floor operations and technologies.
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Collaborate with other IT support teams to escalate and resolve more complex issues.
• Proficient in Windows operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work collaboratively in a fast-paced, high-pressure environment.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third Party Partners and manage service provided and relationships.
• Should have knowledge on MS Office and Microsoft project
• Taking ownership of issues through to resolution on all appropriate incidents & requests.
• This position requires the ability to work in a project-based environment, requiring flexibility and teamwork.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.