Specialist

Job Description (Posting).

Provide staff with the following skillset to ensure a) Excellent customer service skills b) Excellent English communication skills with a global client base c) Two to five years of proven, qualified related work experience in a comparable environment d) Preferred work experience in technical support role but not required e) Required Education: B.Sc in Computers, BCA in Computers, B.Tech/B.E. in any stream. f) Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly g) Self-motivated and ability to work on own initiative in a high-pressure environment h) Willing to work variable shifts including evenings, weekends and public holidays i) Responsible for high quality end-user technical support, related to enterprise software and hardware j) An understanding of technology and the ability to apply that knowledge to support all existing systems k) Provides investigation, diagnosis, resolution and recovery for hardware/software problems l) Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To provide telephonic and remote trouble shooting support