Specialist, Fitting Room - Briarwood Mall #100

Forever 21 Ann Arbor , MI 48103

Posted 2 months ago

Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Specialist, Fitting Room

Department: Remote Store Operations

Reports to: Lead of Service

Direct Reports: Yes

FLSA Status: Non-Exempt

Location: 602 Briarwood Circle, D101A, Ann Arbor, MI 48108

Job Purpose:

The Fitting Room Specialist will support the ongoing success of all selling and service functions within the store which includes all aspects of the customer service experience, company programs, and fitting room maintenance while fostering teamwork.


  • Lead the customer service experience by setting the pace and standards for all employees and promoting company programs on the sales floor and fitting room while providing feedback to Associates.

  • Ensure all visual merchandising and operational standards are met through company defined practices and processes.

  • Support sales productivity programs and highlight best practices on the sales floor and fitting room utilizing company recognition and incentive programs.

  • Partner with Visual Merchandising team to ensure proper flexing and maintenance of merchandise presentation.

  • Support and coordinate feedback from the Leader on Duty.

  • Understand and utilize sales reports to direct and prioritize tasks.

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Specialist, Fitting Room - Briarwood Mall #100

Forever 21