Specialist - IT Service & Support (Regional)

Lidl Fredericksburg , VA 22402

Posted 2 months ago

Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.

Role Information

Job Title: Specialist Service & Support (Regional)

Department: Administration

Business Unit: Administration

Reports To: Manager Administration (Regional)

Supervisory Role: No

FLSA Status: Non-Exempt

Job Summary

The Regional IT Service & Support Specialist will provide IT services, resolves incidents including system failures and IT related end-user issues. The specialist will resolve tickets, answer the Helpdesk Hotline, escalate and distribute calls and issues to the appropriate specialized teams, and providing on-site and off-site services. This position will report to the Regional Administration Manager.

Essential Functions

  • Complete reoccurring compliance tasks for the entirety of the warehouse operations

  • Provide support to users in technical matters and answer queries in regard to the use of the available IT equipment

  • Assign system access rights and install software and hardware in accordance with the relevant procedures

  • Adhere to the service levels agreement with the end users

  • Provide IT services within defined service hours including on-call duties outside regular business hours; may be rotational shifts within the regional IT team

  • Ensure high standards of quality, stability and consistency of the IT system environment according to our IT Administration and international guidelines

  • Responsible for the setup, breakdown and re-location of all PC systems and other IT equipment

  • Ensure correct inventorying, ordering, receiving, and distribution of IT hardware following the existing rules and guidelines

  • Assist with warehouse systems equipment and applications

  • Complete daily scheduled tasks which include but are not limited to: backups, updates, ticket queue's, monitoring, software deployment, etc.

  • Provide training for new hires, warehouse employees and managers

  • Perform general maintenance and scheduling of services for all printers within the warehouse

  • Manage and monitor of the network functionality and security

  • Preparing for new store rollouts by checking IT readiness with Sales Operations team

  • Travel to store sites for setup, troubleshooting, and hardware and software maintenance

  • Perform other duties as assigned

Required

Required Knowledge, Skills, Abilities

  • Advanced troubleshooting skills in a multi-user high pressure environment

  • Advanced troubleshooting skills in a multi-user high pressure environment

  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

  • Proven skills in PC repair, troubleshooting, deployment, and liquidation

  • May require lifting or carrying IT equipment up to 50 lbs.

  • Must have a valid driver's license

  • Strong troubleshooting skills of very complex systems

  • Ability to explain complex IT concepts in simple terms

  • Proven ability to work successfully with limited supervision

  • Strong analytical skills and problem solving skills

  • Ability to manage high priority projects

  • Excellent written and verbal communication skills

  • Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines

  • Ability to communicate effectively with a variety of constituent groups including as senior management, peers, and outside contacts

Required Education, Certifications/ Licenses, Related Experience

  • High School Diploma or equivalent

  • 1 - 2 years hands-on IT Support experience

  • In lieu of degree, a total number 3 5 years of experience in related field will meet the education and related experience requirements listed above

Physical Job Requirements

  • This position requires the ability to remain in a stationary position seated more than half the time

  • The person in this position may need to move about the store(s), distribution center(s), warehouse(s), and/or corporate office(s) less than half the time

  • The person in this role must be able to position him/herself (ex: kneel, crawl, crouch down) to fulfill the essential functions of the role less than half the time

  • The person in this position must be able to maneuver (lift, move, carry, slide, etc.) 40 75 lbs.

  • This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists all of the time

  • This position requires the ability to spend all of the time viewing computer monitors

Travel Requirements

  • This position commutes between regional offices/distribution centers less than 25% of the time of the time within a day

  • This position requires overnight domestic travel less than 25% of the time

  • Anticipated travel will be by car, air, and/or train

Preferred

  • Bachelor's Degree in Computer Science or IT related field

  • Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA

At a Glance

Location:

Fredericksburg, VA, US, 22407

Job Type: Full Time

Reference Number: 12441

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Specialist - IT Service & Support (Regional)

Lidl