Specialist, Contact Center Systems

Caleres Saint Louis , MO 63150

Posted Yesterday

We seek someone passionate about supporting core contact center systems to optimize user experience and drive process efficiencies to join our Consumer Care team.

We are Caleres, a global footwear company with brands that fit peoples lives. We are ferocious about fit and living our mission of inspiring people to feel goodfeet first.

We seek people who:

  • Provide timely administration and support for core contact center systems

  • Create and maintain associate profiles, work spaces and system access

  • Serve as subject matter expert and liaison for internal and external customers

  • Identify and optimize system capabilities by identifying, prioritizing and
    implementing change

We seek people with these qualifications:

  • 2-4 years contact center or systems administration experience preferred

  • Working knowledge of call center routing, ACD & IVR systems

  • Experience configuring CRM database systems (Oracle RightNow, Salesforce, Zendesk or similar)

  • Demonstrated ability troubleshooting retail, e-commerce and business applications & connectivity

  • Ability to provide on-call support for system outages

But most of all, we seek people who share our values and our ferocity for fit.

People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.


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Specialist, Contact Center Systems