Specialist, Contact Center Systems

Caleres Saint Louis , MO 63150

Posted Yesterday

We seek someone passionate about supporting core contact center systems to optimize user experience and drive process efficiencies to join our Consumer Care team.

We are Caleres, a global footwear company with brands that fit peoples lives. We are ferocious about fit and living our mission of inspiring people to feel goodfeet first.

We seek people who:

  • Provide timely administration and support for core contact center systems

  • Create and maintain associate profiles, work spaces and system access

  • Serve as subject matter expert and liaison for internal and external customers

  • Identify and optimize system capabilities by identifying, prioritizing and
    implementing change

We seek people with these qualifications:

  • 2-4 years contact center or systems administration experience preferred

  • Working knowledge of call center routing, ACD & IVR systems

  • Experience configuring CRM database systems (Oracle RightNow, Salesforce, Zendesk or similar)

  • Demonstrated ability troubleshooting retail, e-commerce and business applications & connectivity

  • Ability to provide on-call support for system outages

But most of all, we seek people who share our values and our ferocity for fit.

People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.

EOE/M/F/Vet/Disabled


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Contact Center Traffic & Sy...

Commerce Bank

Posted Yesterday

VIEW JOBS 6/19/2018 12:00:00 AM 2018-09-17T00:00 23685 Contact Center Traffic & System Specialist - Creve Coeur (Full-time) (Open) Job Category: Grade 07 * --------------------------------------------------------------------- Location: 1045 Executive Pkwy, St. Louis, Missouri 63141 * --------------------------------------------------------------------- Job Expectations: Contact Center Traffic & System Specialist - Creve Coeur (Full-time) How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a "Super Community" bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers' needs! Job Duties: Responsible for attendance tracking/monitoring of Contact Center agents, workforce monitoring of schedules/adherence, time off reporting, Forecasting and skill changing as necessary, management of corrective action program, payroll reporting, budget reporting and other reports assigned along with other misc duties. Qualifications: Bachelor's Degree preferred Three Years' experience (preferably in banking and call center operations) Workforce Management experience preferred Works well in a team environment Knowledge of Various Call Center System Solutions Preferred PC Applications: Word, Excel, Access, PowerPoint, Outlook, Mainframe system knowledge, Internet experience, Automated Call Distribution software, WFM applications. Time Type: Full time Commerce Bank Saint Louis MO

Specialist, Contact Center Systems

Caleres