The Specialist, Client Service Global Fund Services is responsible for overall client service and delivery across all applicable disciplines (Custody, Fund Accounting, Fund Administration, Transfer Agency or Middle Office Outsourcing) for one or multiple clients. Facilitates efforts of the service team and other internal stakeholders, coordinating resources to ensure timely delivery and issue resolution, and effectively communicating client concerns/needs to partners.
1.Acts as the senior client contact representing all applicable product disciplines, and provides for escalation on client queries and issue resolution. Responsible for identifying and addressing service issues as and when they arise
2.Responsible for managing client service reviews and due diligence visits within each of the key product areas (Custody, Fund Accounting, Fund Administration, Transfer Agency or Middle Office Outsourcing). Monitor performance against Service Level Deliverables.
3.Partners with Relationship Manager/s and ensures issues are communicated and escalated in a timely manner both internally and directly with the client(s)
4.Responsible for overall project planning for key clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects and are held responsible for meeting their respective deliverables. The Client Service Delivery Manager is also responsible for keeping the client informed of progress towards project completion
5.Review, approve and ensure timely publication of monthly reporting to consultants/clients including communication of KPI levels
6.Focus of role is on execution of strategic direction of business function activities
7.Facilitates communication and resolution of complex initiatives involving multiple disciplines and/or ambiguous issues
8.Consistently displays a balanced, cross-functional perspective, liaising with the rest of the business to improve efficiency, effectiveness and productivity
9.Lead virtual team meetings with all relevant business units prior to all service reviews and as needed to ensure all members of the service team are communicating appropriately.
Extensive experience in client servicing, related investment management outsourcing and/or fund administration accounting/operations.
A College or University degree and/or general finance and portfolio management knowledge through proven work experience is required
Technical knowledge of trust or asset management and accounting usually acquired through related work experience is required to manage overall client service.
Knowledge of general finance and portfolio management concepts usually acquired through formal education or experience is needed to consult on client needs.
Skills in negotiation, delegating, leadership, and service are necessary to service the client relationship
Oral and written communication skills are required
Highly flexible and adaptable to change
10+ years of relevant industry experience is preferred
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world's most-sophisticated clients from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
As of December 31, 2018, Northern Trust Corporation had:
$10.1 trillion in assets under custody/administration
$7.6 trillion in assets under custody
$1.1 trillion in assets under management
$132 billion in banking assets