Specialist, Alarm Services (Hybrid)

Basic Qualifications

• High School Diploma or GED.

• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information online, etc.).

• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and or or print functions).

• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and or or printing worksheets).

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

• Willing to work in a 365 day operation, including weekends and holidays.

Preferred Qualifications

• At least 2 years of experience in a customer service position.

• Experience in business applications and infrastructure technical support.

• Experience with alarm system/programming (for example: RPS, Compass, MAS, Bold, Honeywell, Ademco, Bosch, Silent Knight, etc.)

• Experience with work management system (for example: Remedy, SmartIT, Service Channel, Service Now, Verisae, etc.)

• Experience with Life / Safety Systems (Fire, Burglar, CCTV).

• Experience responding to fire and burglar alarms.

• Experience communicating in Spanish both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients).

Salary Range$21.39 - $32.02 / Hourly