Special Services Operations Manager

ABM Somerville , MA 02143

Posted 4 weeks ago

  • This position is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building. This position will oversee window cleaning and snow removal project and ensure completion for these special services. This role will directly support clients and operators, as well as be responsible to grow our Special Services business.

  • Coordinate service activities for assigned building. Ensure that services are performed as contracted and at the intended profit margins.

  • Control supplies, equipment, and personnel necessary to meet customer specifications.

Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.

  • Manage the company's quality control monitoring and safety programs at the assigned buildings.

Conduct quality of service inspections at assigned buildings.

  • Attend ABM training workshops when scheduled.

  • Develop operational improvement plans and implements process changes within assigned buildings.

  • Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.

  • Ensure compliance with company policies and procedures and all federal, state, and local government regulations.

  • Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.

  • Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.

  • Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.

  • Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.

Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.

  • Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.

  • Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

  • Performs other duties as assigned or requested.

Minimum Requirements

  • Associates degree is preferred but not required.

  • A minimum of three years of supervisory experience in a service/customer oriented environment.

  • Experience in cost estimating/pricing work.

  • Knowledge of OSHA safety regulations and chemical handling/storage procedures.

  • Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

  • Excellent communication skills both written and verbal.

  • ates degree is preferred but not required.

  • A minimum of three years of supervisory experience in a service/customer oriented environment.

  • Experience in cost estimating/pricing work.

  • Knowledge of OSHA safety regulations and chemical handling/storage procedures.

  • Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

  • Excellent communication skills both written and verbal.

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Special Services Operations Manager

ABM