Special Services Officer II (Non-Career)

The Long Beach Police Department is accepting applications for Special Services Officer II (Non-Career) within the Investigations Bureau Registrant Desk. The Special Services Officer will be responsible for booking appointments and supervising members of the public as they attend mandated registration appointments for crimes related to sex, arson, gang and narcotics involvement.

The Long Beach Police Department is the second largest municipal police agency in Los Angeles County and provides law enforcement services to the 7th largest city in the State of California. LBPD is dedicated to professional, proactive and innovative policing and is committed to building and maintaining positive relationships with the diverse community they serve.

Non-Career employees are allowed a maximum of 1,600 work hours available over a 12-month period, and are considered temporary, at-will employees who are not typically eligible for benefits. However, non-career employees may qualify for health coverage and sick leave accruals subject to applicable federal and state provisions.This position will:

• Provide excellent customer service to internal and external partners.

• Answer phone calls and schedule appointments.

• Maintains activity logs and records.

• Compile, analyze data and produce monthly reports.

• Prepares legible, accurate and complete crime or incident reports.

• Interview registrants regarding updates to residence address/location, employment, vehicles, emergency contact, personal appearance/SMT and phone.

• Performs "recent consultations" in person and via phone (for non-in-person) status updates (DOJ requirement as part of auditing mandates.)

• Assist Parole Agents, US Marshalls, and other Law Enforcement Partners regarding whereabouts of their 290s.

• Performs digital fingerprint capture and photograph 290 via Live Scan machine.

• Performs ink prints on fingerprint card and registration form.

• Use department resources to perform queries for warrants, probation, vehicle registration, and CLETS CSAR entry/update.

• Collaborate with Legal Compliance for 290s with warrants.

• Collaborate with other Investigation Bureau details to determine compliance, verify address, or frequent locations.

• Performs second party verifications of CSAR Entry (8102) (CLETS).

• Responds to subpoena, makes personal appearance to attend/testify in court.

• Operate office equipment such as computers, photocopier, fax, and department resources/software (RMS, CLETS, CHHRS, CSAR, Teams, and Outlook).

• Oversees the maintenance of office facilities, and equipment.

• May perform as dispatcher using radio or telephone.

• Perform other duties as required.

MINIMUM REQUIREMENTS:

• Must be at least 18 years of age.

• Possession of a high school diploma or equivalent.

• One (1) year of paid experience working with customers or clients.

• Ability to work any assigned shift, including holidays, nights, and weekends.

DESIRABLE QUALIFICATIONS:

• Willingness to provide excellent customer service.

• Ability to maintain confidentiality.

• Strong written and verbal communication skills.

• Ability to adapt to changing conditions in a fast-paced work environment.

• Proficient in conflict resolution and problem solving.

• Familiar with computer operations.

• Bilingual skills are highly desirable.

This recruitment will close at 11:59 p.m. on April 2, 2024. To be considered, applicants must submit a resume and cover letter in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures.

Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered.

The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act.

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6314.

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public.

For technical support with your governmentjobs.com application, please contact (855) 524-5627.