Special Events Supervisor

Primary Job Duties

Under the direction of the Managing Director of Tourism & Business Development and Special Events Manager, the position supervises, plans, creates, develops and implements recreational, social and informational programs, services, and activities for all ages and interests in the community. The Special Events Supervisor is fully responsible for managing the programs, events, and budget for assigned events.

The Special Events Supervisor will have an opportunity to work in a premier parks and recreation system in a community that is one of the fastest growing and most exciting suburbs in the USA. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation.

ESSENTIAL JOB FUNCTIONS

• Responsible for supervising planning, development, and executing special events and event programming for The Town of Little Elm.

• Supervises and has discretion to make decisions for outdoor programming at The Lawn at The Lakefront.

• Supervises 2 Special Event Ambassadors and the planning of events at The Lawn at The Lakefront.

• Negotiates and coordinates event contracts with vendors; obtains required license agreements and permits for each event; ensure compliance with applicable standards.

• Manages budgets for all events that the position manages.

• Manages vendor applications and selection, communication, and execution.

• Interacts with public and staff on a daily basis; answering inquires, resolving complaints, grievances, emergencies and assist patrons as needed.

• Manages all procurement for area of responsibility and must adhere to all purchasing policies.

• Develop sponsorship relationships and funding opportunities.

• Recruits volunteers and curate a volunteer database.

• Recruits, reviews contracts, hires and evaluates artist/talent.

• Works with marketing department in the production of marketing and promotional materials related to events.

• Execute daily assignments utilizing knowledge of event principles and practices, and marketing methods

• Develops and maintains positive working relationships with vendors, area business representatives and other agencies.

• Develop and implement strategies to increase community engagement through events.

• Operating autonomously and without constant supervision, subject to occasional check-ins and final review of events.

• Maintaining composure and professionalism while continuing to execute their duties, without direction, during live events and briefings.

• Responds and resolves customer, sponsor, and vendor complaints, questions and suggestions related to the facilities, programs, activities, services and special events.

• Plays an active role in the Lakefront Merchants Association.

• Recommends and assists in the implementation of goals and objectives.

• Travels to recreational programs, activities, and to attend meetings, conferences and training.

• Must be able to work a varied schedule, including evenings, nights, weekends, and holidays.

• As a leader, must operate under the Town's four core values of Integrity, Customer Service, Efficiency, and Innovation.

• Performs other duties as assigned.

EDUCATION/TRAINING/EXPERIENCE

Bachelor's Degree in Hospitality, Event Management, Recreation, Business or related field preferred or High school diploma or GED and 2 or more years related experience.

LICENSES OR CERTIFICATES

• Must be bondable.

• Valid Texas Drivers License

LANGUAGE SKILLS

• Ability to read, write, and speak English fluently.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

OTHER SKILLS, ABILITIES & REQUIREMENTS

• Knowledge of event planning methods and strategies.

• Knowledge of social media marketing and strategies.

• Skilled in prioritizing, organizing, and managing multiple simultaneous projects.

• Skilled in gathering and analyzing information and making recommendations based on findings and in support of organizational goals.

• Skilled in adapting to rapidly changing environments.

• Skilled in recognizing problems, identifying alternative solutions, and making appropriate recommendations.

• Skilled in analyzing processes and making recommendations for improvement.

• Skilled in maintaining sensitive and confidential information.

• Skilled in gathering and analyzing complex information and making recommendations based on findings and in support of organizational goals.

• Skilled in operating a computer and related software applications.

• Ability to establish and meet deadlines.

• Self-motivated.

• Demonstrate a willingness to perform duties in a team environment.

• Ability to maintain cooperative working relationships with the public, customers, staff and town administration.

• Ability to communicate effectively, both verbally and in writing, with staff, customers, and vendors.

• Ability to supervise staff.

REASONING ABILITY

• Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.

• Ability to comprehend complex policies, procedures, regulations, and organizational structures.

• Ability to assist staff with administrative and program operational duties in the daily operation and management of the Department.

• Ability to coordinate and prioritize multiple projects and assignments.

• Ability to maintain and enforce Town of Little Elm policies and procedures.

• Ability to work successfully with diverse constituents.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Works in an office and outside during programming and events.

E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.