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Spec Infra Support Srvcs III - Chantilly, VA

Expired Job

Quest Diagnostics Incorporated Chantilly , VA 22022

Posted 4 months ago

Spec Infra Support Srvcs III - Chantilly, VA

Schedule: Monday-Friday with on-call rotation

Basic Purpose:

This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting

laboratory operations and the digital transformation of the company technology stack. These services include Tier-2 & 3 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Duties and Responsibilities:

Project Leadership:

Plan and execute small to medium engineering projects including implementation services, effective customer engagement and communication

Collaborate with corporate engineering teams on project solutions and problem solving.

Execute initiatives that deliver on the digital transformation and adoption of new technologies, such as loT edge, Infrastructure-as-a-Service, cloud application platforms.

Assure the provision of superior technical

support to customers by seeking regular formal input into projects, ensuring

adequate preparation and communication for all changes.

Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

Provide support relative to digital technologies i.e. loT edge, Infrastructure-as-a-Service, cloud application platforms.

Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.

Identify solutions to prevent / minimize recurrence of problems; execute and oversee corrective actions are implemented successfully

Perform regular maintenance and backups to all systems in the business units and manage storage according to the defined data retention policies.

Monitor, troubleshoot and resolve all tickets routed to designated Service Center

Assignment Groups according to the established SLA.

Perform IMAC's all systems as applicable

Perform maintenance, patches and updates to all systems in a timely manner.

Monitor and track system maintenance and performance according to SOP's

Manage change to the environment via Service Center change control.

Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support

Provide clear, regularly scheduled Management Reports and Metrics that evaluate systems and performance against SLA's via standard products including Service Center and Clarity.

Participate and provide direction for the Regional Field IT Support function, identifying and communicating short-, medium-, and long-term goals.

Vendor Management:

Collaborate with service partners, suppliers, internal functions and management to support team objectives.

Asset Management:

Manage inventory, including acquisition and disposal of all IT related equipment

according to policies.

Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals.

Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit.

People Leadership:

Develop and participate in customer/user classroom training as necessary. Train

other staff members on the SOPs for the supported systems.

People Leadership:

Develop and participate in customer/user classroom training as necessary. Train

other staff members on the SOPs for the supported systems.


Up to 80% of Travel

Clean / valid driver's license required

On Call Coverage as needed

May perform other duties as assigned

Education Preferred:

  • Bachelor's

degree or relevant work experience and certifications CompTIA A+

Work Experience:

  • 5-7


Physical and Mental Requirements:

  • Physical Requirements Ability to routinely lift 40 lbs;

walk long distances; stand and bend in tight spaces; drive short and long


  • Mental Requirements maintain composure under pressure;

adapts to change; ability to grasp

information quickly.


Demonstrates a level of

understanding that fully meets the requirements of this skill area, attained

by # of years, evidence of related successful project completion and size




Works under general

direction. Uses discretion in

identifying and resolving complex problems or inquiries. Usually receives

specific instructions and has work reviewed at frequent milestones. Determines when issues should be escalated

to a higher level. Excellent Time Management and Organization skills



Interacts with and

influences department/ project team members.

Has working level contact with customers and suppliers. When leading small projects must

demonstrate people leadership skills.

Makes decisions which may impact on the work assigned to individuals

or phases of project.


Performance a broad range

of work, sometimes complex and non-routine, in an Advanced Level. Applies methodical approach to problem

definition, root cause analysis and resolution.

Business / Technical

Skill Application

Applies Advance Level

methods, tools and applications.

Demonstrates an analytical and systematic approach to problem

solving. Takes the initiative in

identifying and negotiating appropriate personal development

opportunities. Demonstrates effective

communication skills. Contributes

fully to the work of teams. Plans,

schedules and monitors own work (and those of others where applicable i.e.

projects) competently within limited deadlines and according to relevant

compliance policies and procedures. Absorbs and applies technical

information. Works to required

standards and performance expectations.

Understands the wider field of information technology disciplines and

systems, and how own role relates to other roles and the impact to business

and client. Skilled knowledge in at

least 3 of the IT Disciplines (LAN/WAN, Desktop Support, Telecom, Imaging,

LIS/BIS Systems).


  • Microsoft

Office products Word, Excel, PowerPoint, and Access.

  • Project

management experience and knowledge

  • Problem

Management - Strong troubleshooting and problem solving skills

  • Demonstrated

proficiency in verbal and written communications skills

  • Strong

commitment to customer and employee satisfaction.

  • Experience

working with customers, both internal and external.

  • Experience

in a Clinical Laboratory environment desired.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

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Spec Infra Support Srvcs III - Chantilly, VA

Expired Job

Quest Diagnostics Incorporated