Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.
Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers' coffee, baked bread, and smoked barbeque.
To wait on tables promptly, courteously and to serve the guest in any way possible.
Knowledge of dining room service.
Must have full familiarity with menus and beverage offerings.
Station set-up and break-down.
Complete all other side work duties as assigned.
To polish and clean the water glasses in his/her assigned station before opening hours.
Service to guests according to OMNI Moments of Service Standards.
Be pleasant, smile and greet all guests, using surnames when obtained.
Responsible for ringing orders into Micros, and delivering orders to the table
Continually check back with guests
Clean, clear and reset service areas
Protect the hotel from liability with regard to over serving guests
Ensure tables are set up properly
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Attend all designated staff meetings and training sessions
Familiarity with food and drink menus
Adhere to cash handling standards
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions
Complete safety training and certifications
Perform any other duties as assigned by the restaurant manager
Minimum 1 year serving experience, high volume sports bar experience preferred.
Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
Previous cash handling experience required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
Ability to accurately and efficiently input information into MICROS.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
Excellent customer service, service recovery and problem solving skills.
Must be STAR certified.
Must be able to work a variety of shifts, including weekends and holidays.
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift in indoor/outdoor environments.
End of Job Description