Specialist, NOC III, Tier II Technical Support, Transport
Frontier Communications provides communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its FiOS and Vantage fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure digital protection solutions. Frontier Business offers communications solutions to small, medium, and enterprise businesses.
Responsible for providing 7/24 Tier II technical support on transport technologies monitored by the Network Operations Centers and maintained by Region Technicians. These technologies include but are not limited to SONET, DWDM, ROADM, Digital Cross-Connect (DCS), multiplexer, channel bank, network timing (BITS), and DLC. Specialist is responsible for directing service incident restorations and engaging vendor support as required.
Provide remote technical support to Network Operations Center Specialists and Region Operations Technicians
Direct transport network outage restorations and engage necessary resources to minimize impact
Provide technical assistance for First Office Applications (FOA)
Provide technical assistance with incident review and outage analysis requests to determine root cause and future prevention
Provide technical assistance for vendor cross-functional meetings, reviews, and planning sessions
Provide remote or on-site technical training to peers, NOC teams, and or Region Operations Technicians and publish support bulletins/job aids
Manage transport network element software levels
Minimum 5 years telephony network provisioning/maintenance, installation and repair experience required.
BA/BS degree in Information Technology/Computer Science, Business Management or related field or equivalent work experience
Working experience in central office maintenance, central office equipment installation, network engineering, network provisioning and or Tier I technical support working with numerous transport network technologies including but not limited to Tellabs DCS, Tellabs 7100 ROADM, Ciena (Nortel) SONET, Fujitsu SONET, EMS, DLC, MUX, and Symmetricom timing (BITS).
Able to work flexible hours and be a part of an on-call rotation for off-hour/weekend support
Ability to handle and prioritize outage and network issues efficiently and effectively
Able to think and react appropriately to network outages, make necessary provisions to ensure the least impact on our customers during network down situations
Strong communication, leadership, interpersonal and organization skills
Ability to document and articulate technical recommendations to a variety of audiences and skill levels
Self-motivated, innovative problem solver capable of working independently
Skilled in the operation of personal computers and accessing a variety of remote computer systems