LaPlaya Beach and Golf Resort located directly on the beautiful Gulf of Mexico has an excellent career opportunity for a Spa Manager.
Provides direction and leadership to SpaTerre Staff. Responsible for monitoring
spa facilities, ensuring positive and friendly guest/member/employee relations. Observes all activity within assigned areas, offering assistance and instruction to guests/visitors. Creates a profitable business source
High school graduate.
Min 2 years spa management/supervisory experience.
Fluency in English both verbal and non-verbal.
Provide legible communication and directions.
Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
perform job functions with attention to detail, speed and accuracy.
promote & market Spa business to local community
prioritize, organize and follow up.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest's service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
Experience with computers/ SpaSoft.
Ability to input and access information in the property management system/point of sale system/computers.
Experience in Hospitality Industry in similar position.
Previous guest relations training
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain complete knowledge of spa budget and act accordingly to create a profitable business.
Maintain accurate daily and monthly reports.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of property management system and manual procedures.
Ensure spa staff's payroll is prompt and accurate.
Ensure vendors are paid promptly.
Ensure staff maintains computer security.
Maintain Log Book/Memo Board
Maintain notes and guest history in property management system.
Maintain communications with spa staff and other departments.
Anticipate and prepare for daily/weekly business needs.
Inspect reception desk area.
Ensure spa staff is knowledgeable on all pertinent spa and hotel information.
Assist spa desk staff as needed.
Ensure staff adheres to cash bank procedures.
Check posting of charges.
Monitor reservations procedures.
Monitors wait lists.
Research disputed charges.
Monitor the spa for undesirable visitors.
Maintain and adhere to OSHA/MSDS regulations.
Ensure staff's certification cards are kept current.
Be familiar with and set up as needed hotel/spa packages, promotions, prices and rates.
Maintain filing system.
Maintain storeroom pars and monitor requisitions.
Sign out employees.
Close out end of shifts.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guest/members.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisors.
We are an Equal Opportunity Employer.
Noble House Hotels And Resorts