Calgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers outstanding products that make the air we breathe and the water we use safe for generations to come. We are seeking a skilled Spares & Service Sales Coordinator for our UV Technologies Division.
The Spares & Service Sales Coordinator is responsible for understanding, meeting and exceeding customers' needs to create value for the customer throughout the order-to-invoice process. Through direct communication with the customer, the incumbent will maintain customer accounts and act in a cooperative and responsible manner to ensure a customer rapport that will encourage the growth of sales and value-added services.
Duties and Responsibilities (not limited to)
Determine part numbers based on project details and information from customers or Field Service Group
Ensure all information in the customer master database is up to date. File all customer correspondence in department files
Generate Return Material Authorizations for post-project turnover and follow up with customers on pending returns
Provide prompt follow-up with customers to ensure customer questions and needs are fulfilled in a timely manner. Handle all incoming inquiries for parts or service. Proactively sell to customers during each inquiry to maintain sales levels and reach sales targets
Quote/sell replacement parts, calibration, on-site field service, and chemicals to all Calgon Carbon UV customers. Advise customers of material availability and order status where requested
Report daily activities though quoting log (including quote value, outcome and required follow-up) on a monthly basis
Verify customer purchase orders for accuracy and coordinate with in-house Customer Service for processing. Follow-up with the customer when parts were shipped to ensure proper delivery, customer satisfaction, etc.
Other activities as assigned
Ideal candidates will possess the following skills and characteristics
Customer Focus & Market Knowledge
Organization & Planning
Written and Oral Communication Proficiency
A High school diploma or general education degree (GED) is required
Bachelor's degree (B.A. or B.S.), or equivalent from four-year college or university (business, technology, or related technical field) preferred
0-2 years of Customer Service experience
0-2 years of Sales experience
Inside Sales experience is preferred
Benefits: Medical, dental, prescription, vision and retirement savings (401k)
Hours of work: General working schedule is Monday-Friday, 40 hrs per week. Flex time is supported, as is the 9/80 schedule
Calgon Carbon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals with Disabilities/Protected Veterans
VEVRRA Federal Contractor
Calgon Carbon Corporation