Spanish Speaking Legal Call Center Intake Representative

Job Description

Entry Level. No experience required! This is a great opportunity for recent college grads or recently separated military personnel to enter the workforce and rise to a new challenge.

Our busy and growing law firm is looking for high-energy individuals with the ability to handle multiple tasks at once all the while provided top-notch service to our clients in need. Full-time work and benefits are available for qualified candidates and a great opportunity for growth and advancement within the organization. WE WILL TRAIN.

PRIMARY PURPOSE: Once trained and qualified, you will serve as the first point of contact for potential clients and conduct initial case screening.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES include but are not limited to:

• Engaging with potential clients to assess the facts of a potential case and determine what services our firm can offer.

• Answer questions and assist with the onboarding process.

• Collect, enter and manage data utilizing a state-of-the-art claim management software system.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

• Performs other duties as assigned.

• Supports the organization's quality program(s).

Qualifications

Education & Licensing: High school diploma or GED required. Further education is a plus!

Experience: We will train the right candidate.

SKILLS and KNOWLEDGE:

• Basic customer service skills

• Capable listening and comprehension skills

• Basic presentation skills

• Strong oral and written communication skills

• PC literate, including Microsoft Office products

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

Bonus, PTO, Medical, Dental and Vision benefits